Back to jobs

Responsable de Compte Technique, Gouvernement Français

France-Remote

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Votre Impact
Le Responsable Technique de Comptes sera en charge de la relation quotidienne avec les clients clés d’Axon afin d'établir un partenariat stratégique à long terme. En tant que principal point de contact pour vos clients, vous serez chargé de fournir les meilleures pratiques et une expertise technique pour aider vos clients à atteindre leurs objectifs opérationnels en utilisant les produits d'Axon. Vous collaborerez également avec plusieurs équipes transverses en apportant des informations précieuses sur les besoins et défis de vos clients, influençant ainsi les feuilles de route des produits et les projets internes.
Dans ce rôle polyvalent, alliant gestion de projet, expertise produit et conseil, vous serez constamment axé sur l’amélioration de l’efficacité et de la confiance de vos clients dans leurs processus quotidiens.

Vos Missions
Lieu: Paris, France (avec déplacements en France et dans les territoires d'outre-mer selon les besoins)
Mode de travail hybride (télétravail + interventions sur site client), avec des déplacements pouvant atteindre 50% du temps

Rattachement hiérarchique: Directeur, Services Professionnels EMEA

  • Maîtriser l’ensemble des technologies/produits d’Axon, notamment Axon Evidence Local, les caméras-piétons
  • Utiliser d’excellentes compétences en communication écrite et orale pour animer efficacement des présentations, démonstrations et discussions techniques et commerciales auprès de dirigeants de haut niveau
  • Démontrer des capacités de leadership en priorisant et exécutant de manière autonome les tâches projet de façon méthodique et rigoureuse
  • Gérer les attentes des clients en veillant à leur satisfaction tout en maintenant des attentes réalistes
  • Assurer un support technique de niveau 2
  • Rédiger des comptes rendus pour la base de connaissances sur les problématiques fréquentes et critiques
  • Remonter les bugs et tendances aux équipes d’ingénierie d’Axon concernées
  • Fournir un support technique avancé aux autres départements de l’entreprise
  • Créer et maintenir des environnements de test internes pour les produits
  • Assurer la gestion et l’administration des enregistrements de déploiement internes
  • Assister un intégrateur tiers dans la maintenance logicielle, notamment la mise à jour biannuelle du logiciel déployé sur plus de 200 sites clients en France et dans les territoires d’outre-mer
  • Gérer la relation avec l'intégrateur tiers et le client tout au long du contrat
  • Rester organisé et capable de lever des obstacles en faisant preuve de créativité et d'adaptabilité face aux évolutions rapides du contexte
  • Développer des relations clés avec les partenaires d’Axon pour résoudre les problèmes et déployer avec succès les produits
  • Améliorer ou créer de la documentation technique afin de faciliter la compréhension et l’utilisation des produits et services
  • Assurer la communication des retours clients auprès des différentes équipes d’Axon pour influencer le développement et l'amélioration des produits
  • Maintenir la confiance des clients, notamment dans des situations sous forte pression
  • Se déplacer sur les sites clients en France et dans les territoires d’outre-mer selon les besoins

Votre Profil

  • Nationalité française requise (nécessaire pour travailler avec des données gouvernementales sensibles) et acceptation de passer une vérification de sécurité
  • Expérience IT de 5+ ans, notamment en support technique ou déploiement informatique
  • Expérience substantielle avec des grands comptes publics ou privés (ministères ou clients de niveau entreprise)
  • Expérience avérée dans la gestion de la relation client et de projets techniques
  • Autonomie et capacité à travailler seul(e) avec peu de supervision pour atteindre les objectifs et satisfaire les exigences clients
  • Résidence en France, avec disponibilité pour voyager en France et dans les territoires d’outre-mer
  • Connaissance des processus ITIL et de gestion des changements, avec une grande aisance pour planifier, documenter et exécuter des modifications tout en garantissant des retours arrières en cas de besoin
  • Expérience en création et maintenance d’images logicielles
  • Connaissance des méthodologies de routage et de commutation, des technologies Wi-Fi, télécommunications et Internet
  • Maîtrise avancée des concepts IT et réseaux, y compris :
    • Systèmes d’exploitation Microsoft Server & Client
    • Microsoft SQL Server, Active Directory, Azure (notamment Entra ID)
    • APIs, administration réseau (TCP/IP, DHCP, DNS, SSH, pare-feu, etc.)
  • Expérience dans un ou plusieurs domaines spécialisés suivants :
    • Vidéo numérique, communications mobiles, cybersécurité IP, systèmes embarqués, IAM, SaaS
  • Connaissance et mise en œuvre de solutions de bases de données relationnelles (AWS RDS, SQL Server, PostgreSQL, Oracle, MySQL, MongoDB, Db2, etc.)
  • Capacité à vulgariser des concepts techniques selon le niveau de connaissance IT des clients
  • Solides compétences analytiques, stratégiques et en résolution de problèmes
  • Excellentes compétences interpersonnelles et communicationnelles (écrites et orales)
  • Grande rigueur et sens de l’organisation avec une excellente gestion du temps
  • Capacité démontrée à gérer le changement et à performer sous pression

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Create a Job Alert

Interested in building your career at Axon? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Please let our team know the city, state or city, country you currently are located in.

Select...
Select...
Select...
Select...
Select...

Due to the nature of Axon’s products and technology, certain job-related technical data is subject to U.S. Export Administration Regulations (EAR). In order for certain Non-U.S. Persons to access this technology/data, Axon must apply for and be issued a deemed export license from the U.S. Department of Commerce. Any Non-U.S. Person is subject to deemed export regulations except a Non-U.S. Person who (1) is granted U.S. Permanent Resident status, as demonstrated by the issuance of a permanent resident visa (i.e., Green Card); or (2) is granted U.S. citizenship; or (3) is granted status as a protected person (i.e., Asylee or Refugee) under 8 U.S.C. 1324b(a)(3).

Select...
Privacy Policy *

Axon collects Personal Data when you submit information via this application, and will use this information for recruitment purposes. If you would like further information about how we use the details you provide us and to exercise your rights, please see our privacy Policy here.

Select...

From time to time, our Recruiting Team at Axon would like to send you communication via phone or email about other job opportunities we feel could be of interest to you. If you would like to be considered for other and future opportunities along with your current application, please let us know!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Axon’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.