Director, Supply Chain Operations

Who We Are

Babylist is the trusted platform for millions of growing families. For over a decade, Babylist has been the technology solution for expecting parents and the community that supports them, expanding from baby registry into a full-service platform that helps parents make decisions with confidence, stay connected, and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry, app, ecommerce shop, and comprehensive product guides. The Babylist ecosystem now includes Babylist Health, which provides access to products and services including insurance-covered breast pumps, Expectful, a new voice in health and wellness for pre-pregnancy through postpartum care, and The Push, a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers, Babylist is a generational brand leading the $88 billion baby product industry. To learn about Babylist’s registry options, editorial content, and more, visit www.babylist.com

Our Ways of Working

Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, and achieve results —together, from anywhere.

This role requires being onsite full-time in Columbus, Ohio (Lockbourne) for the first 6 months, then shifts to a 50% onsite / 50% remote hybrid schedule. Candidates must live in the Eastern Time Zone and be able to travel to Columbus (Lockbourne) during onsite weeks if not local.

What the Role Is

At Babylist, we exist to serve new and expecting parents — helping them make confident decisions, connect with their community, and feel truly ready to welcome their newest family member. As we continue to scale rapidly, we’re looking for a seasoned, accomplished operations executive — someone ready to lead at a high level, not seeking a first-time opportunity — who’s excited to shape the future of how we deliver joy, trust, and care to millions of families.

As Director of Supply Chain Operations, you will be the strategic and operational leader across Babylist’s internal fulfillment center, 3PL partnerships, and outbound inventory movement. This is a critical, high-growth role at a transformative moment for our business: in 2024 alone, we fulfilled millions of orders — and we’re just getting started.

This is a rare opportunity for an experienced leader to build and scale a distribution network within a mission-driven, tech-enabled brand, working at the intersection of logistics, customer experience, and innovation. You’ll set the standard for operational excellence and executional leadership at Babylist. We’re seeking a proven, results-driven operator who thrives on solving complex fulfillment challenges through data-driven insights, process ownership, and a relentless focus on continuous improvement. This is not an entry point into executive operations leadership — the right candidate will bring deep, hands-on experience in fulfillment strategy, team development, and scaling high-performance distribution networks.

Who You Are

• A senior operations executive with 15+ years of experience in supply chain, fulfillment, and logistics, specializing in scaling e-commerce fulfillment and multi-node distribution in high-growth environments
• Passionate about operational excellence and delivering best-in-class customer experiences
• 10+ years leading large-scale teams and managing complex operations across internal and third-party facilities, including 5+ years at the Director level or above
• A strong, respected people leader—known for developing talent, setting high standards, and leading teams through change
• Skilled in balancing strategic vision with immediate tactical execution
• Experienced in Lean, Six Sigma, and other continuous improvement methodologies
• Deep understanding of fulfillment technology systems (WMS, TMS, OMS) and automation tools
• Strong financial acumen—comfortable managing P&Ls, influencing investment decisions, and optimizing unit economics
• Expertise in designing and scaling kitting operations, inventory control, and return flows
• An empathetic, mission-aligned operator who leads with humility and accountability

How You Will Make An Impact

• Take full ownership of inbound, outbound, and fulfillment functions—setting a 6–12 month roadmap while laying the foundation for long-term scale
• Directly impact new parents by ensuring every package is handled with care, knowing it may be the first item they receive for their new baby
• Partner cross-functionally with Supply Chain Strategy Managers, Data Engineering, Finance, and Merchandising to drive innovation and enhance the customer experience
• Serve as a core member of the Supply Chain Operations leadership team, reporting to the SVP of Supply Chain and working closely with senior company leadership
• Architect and lead Babylist’s end-to-end Fulfillment Network, including internal fulfillment centers and 3PL partnerships
• Set and execute strategic objectives across inbound, outbound, and inventory management operations
• Build and sustain a high-performing, customer-obsessed fulfillment team that embraces a culture of continuous improvement
• Own performance management for the outbound network, driving KPIs, throughput, cost efficiency, and service-level excellence
• Lead operational planning and execution for capacity management, automation, system upgrades, and growth readiness
• Optimize fulfillment processes, including Pick/Pack/Ship, inventory accuracy, kitting, and reverse logistics (grading, liquidation, restocking)
• Develop and implement scalable standard operating procedures using value stream mapping, lean workflows, and tech integrations
• Champion Babylist’s core values—Deliver with Care, Extreme Prioritization, Proactive Communication, and Owning the Outcome—in every aspect of fulfillment operations

Why You Will Love Working At Babylist

• We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
• We believe technology and data can solve hard problems 
• We believe in exceptional management 
• We offer competitive pay and meaningful opportunities for career advancement
• We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.

The estimated pay range for this role is $139,855.00 - $209,782.00

In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

SMS Consent: As part of our hiring process, Babylist may offer the option to receive text message updates about your application and interview scheduling. You will have the opportunity to opt in or out of SMS communications later in the application process. Choosing not to receive SMS messages will not affect your application status, and communication will continue via email or phone. Message and Data Rates may apply. You can STOP messaging by sending STOP and get more help by sending HELP. To view our Privacy Policy, please visit https://www.babylist.com/privacy.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All of our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@babylist.com), instant messaging platforms or unsolicited calls.