Message Registration Support Analyst

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

The Message Registration Support Analyst supports the Message Registration Support team in registering customer A2P campaigns across messaging channels (Short Code, Toll-free, 10DLC). This entry-level role involves basic data collection, campaign analysis, and report generation to ensure campaigns align with current Bandwidth and industry policies. Analysts engage in a consultative and educational manner, helping customers achieve compliance and successful campaign execution.

*This role works in office out of our Raleigh HQ

What You'll Do:

• Assist with oversight, direction, and support to ensure timely processing of customer A2P text messaging campaign registrations.
• Serve as initial contact for customer questions and basic compliance inquiries.
• Support internal stakeholders and team members in resolving routine problems and escalations.
• Represent team interests in internal meetings, providing foundational input.
• Contribute to maintaining internal processes and documentation.
• Assist in partnerships with messaging vendors for process improvements.
•  Stay informed about messaging industry standards and trends.
•  Prepare basic reports on team activities and campaign compliance.

What You Need:

• Bachelor's degree in Marketing, Business, Analytics, or related field.
• 0-2 years of experience in compliance, analytics, customer service, or related fields.
• Basic understanding of compliance standards in messaging.
• Familiarity with standard analytical tools (Excel, Tableau)

Bonus Points:

• Additional training or coursework in compliance or analytics.
• Previous internship or entry-level role related to messaging or compliance.
• Familiarity with messaging industry platforms.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.