Jr. Sales Operations Analyst

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

Banyan is actively seeking a Junior Sales Operations Analyst to join our Chennai Tech & Data team, with a focus on supporting and maintaining our Salesforce ecosystem and its integrated applications. This role is ideal for candidates with some prior experience in Salesforce and a willingness to learn, providing opportunities to build expertise and grow within a supportive team environment. The role will involve collaboration with our onshore team in Canada/US to ensure the smooth operation of our Salesforce infrastructure.

If you're passionate about leveraging Salesforce, eager to develop your skills, and excited by the idea of working in a startup-like environment that values fresh ideas, we invite you to join Banyan in Chennai, where you can make meaningful contributions and grow in your career.

Responsibilities:

• Salesforce System Support: Assist in investigating, analyzing, and resolving issues and bugs within Salesforce Sales Cloud and its associated applications, escalating complex issues as needed.
• Enhancement Collaboration: Support the development and deployment of small-scale enhancements to the Salesforce ecosystem, following guidance from senior team members and adhering to best practices.
• Quality Assurance: Participate in testing of developed solutions to ensure they function correctly and integrate smoothly with existing systems.
• Documentation and Learning: Contribute to documenting issues and solutions, building personal expertise while fostering knowledge sharing within the team.
• System Monitoring Assistance: Monitor the performance of Salesforce systems under supervision, identifying potential optimizations and raising suggestions with senior team members.
• Process Support: Assist in refining and implementing operational processes and workflows, contributing to the Tech & Data team’s overall efficiency.
• Agile Participation: Actively engage in Agile ceremonies, sharing observations and learning from the collaborative team environment.

Qualifications for Success:

• Salesforce Exposure: 1-2 years’ experience in Salesforce administration, configuration, or customization. Salesforce Administrator certification is preferred but not mandatory; on-the-job training and guidance will be provided.
• Familiarity with Agile: Exposure to Agile methodologies and tools like JIRA/Confluence is a plus but not required.
• Problem-Solving Skills: A willingness to learn and develop problem-solving capabilities, with an eye for detail and a curiosity for data-driven solutions.
• Communication Skills: Strong verbal and written English skills to collaborate effectively with global teams.
• Enthusiasm for Learning: A motivated individual with a demonstrated desire to learn and grow professionally in a fast-paced environment.
• Team Player: Ability to work both independently on assigned tasks and collaboratively within a team.

Working Hours: This role will involve close collaboration with counterparts in North America and requires an overlap of 3 to 4 hours in evenings IST with Eastern Standard Time (ideally, 2:30 pm to 10:30 pm IST).

Work Location: Hybrid - Chennai(Guindy)

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.