Customer Success Team Lead

About us:

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.

Our Values:

• We are honest - we value honesty in all aspects.
• Bring the Olives - we offer premium customer experience.
• Think Big - we believe in always striving for more.

• Participate in the recruitment, onboarding & training of new hires across the company’s offices
• Oversee daily operations in Customer Success
• Initiate & conduct regular 1:1 sessions with your team to discuss quality and productivity metrics and overall performance
• Managing shifts and ensuring team members' success
• Support in the design & induction and any ad hoc training sessions when necessary in collaboration with the L&D team
• Handle escalations within and outside of the Customer Success domain
• Ensure consistent application of customer success strategies

• Previous leadership experience 
• Strong people management and coaching skills
• Excellent communication and conflict resolution abilities
• Comfortable working with KPIs and optimizing team performance
• Experience improving workflows & managing schedules

What we offer:

• Competitive salary
• Premium Health insurance
• Career and skills development opportunities
• Fun and collaborative team environment
• New modern office space