Product Support Placement Student, London, UK (July 2026 start date)

12 month work placement as part of degree | Central London based (Old Street) | July 2026 start date | £27,500 per annum. 

WHAT IS BOX?

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

 

WHY BOX NEEDS YOU

Imagine you have just completed your 12 month placement with Box, what have you achieved? Well if you join Box in the Product Support team here’s a few things: 

• Make a similar business impact as our previous cohorts of placement students: hear from our previous placement students!

• Learn the basics of supporting Box's most strategic customers and getting your hands dirty solving customer issues.

• Leading and assisting on projects with those in the team. 

• Being based in a EMEA HQ you get to experience from the inside on how a high growth cloud SaaS technology company works. 

• Had a lot of fun along the way! #lifeatbox

 

What does a Product Support Placement Student actually do? 

Product Support is a central pillar at Box. We are intelligent, resourceful, clever, and committed. We break through walls to solve our customers' problems. We don't follow scripts. We listen, understand, and act as internal advocates for some of the world's largest enterprises. We are evaluated on our ability to GSD, not churn through cases.

Beyond solving our customer's problems via phone and email, you will continually analyse quantitative and qualitative user trends and share them with the Product, Engineering, Marketing, and others. We are product experts and can articulate our customers' business need. We are a user advocate and a consultant for Box's full suite of web and desktop applications and services. 

 

 What does that mean day to day?

• Utilise both your technical and relational skills to lead projects to completion.

• Use your analytical skills to tell the data story in finding operational efficiencies. 

• Perform data segmentation and aggregation from scratch.

• Collaborate with teammates to troubleshoot issues and Blow Our Customers' Minds.

• Work with colleagues both in Europe  and in the United States.

 

What is Box looking for?

Communication - you are known for building strong relationships in and outside of your core studies.

Drive – demonstrates a level of resilience to overcome objections and have a “can do” attitude to delivering personal goals. Demonstrate a passion for troubleshooting issues. 

Attention to detail: Everybody makes mistakes, even the most detail oriented employee. You will be detail oriented by nature, able to fail fast and prioritise effectively ensuring quality on sometimes tight deadlines.

Analytics Skills: Able to perform data segmentation and aggregation from scratch.

To be eligible you must be an undergraduate student in a placement year course returning to study Autumn 2027, you also will need to have the right to work in UK already in place.

If you are studying something Computer Science or Engineering related it would be a plus, however from experience you don’t need a specific degree background to be successful as a placement student in box.

Speaking an additional European language is beneficial (French, German or Spanish). 

 

Have you hired placement students before? 

Review our ratemyplacement rating here: https://www.ratemyplacement.co.uk/company-profile/4750/Box

 

BENEFITS

Box Benefits package includes pension, medical and dental coverage. We have a robust wellness program including 25 days of vacation (plus your birthday off!) and subsidized gym membership. There is such a thing as a free lunch, you can order from a daily menu along with lots of snacks and drinks. EMEA HQ office is located in the impressive White Collar Factory on Old Street; www.whitecollarfactory.com and other European offices in Paris, Munich, Amsterdam, and Warsaw.

 

How do I apply? 

1. Submit CV 

2. Video Interview with a member of recruitment team

3. Video Interview with the hiring manager

4. Video Interview with another specialist from your potential team

 

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

 

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