Associate Director, Patient Support Services

Mavericks Wanted 

When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement...read on 
  
In 2015, we pioneered a “moneyball for biotech” approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allows science and small teams of experts to lead the way. We build bridges to groundbreaking advancements in rare disease, and develop life-changing medicines for patients with unmet needs as fast as humanly possible.  
  
Together we define white space, push boundaries, and empower people to solve problems. If you're someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we'll ask "why not?" and help reengineer the future of biopharma. At BridgeBio, we value curiosity and experimentation—including the ethical & thoughtful use of AI to improve clarity, speed, and quality of work. 

What You'll Do

The Associate Director, Patient Support Services will play a critical Commercial role in support of BridgeBio assets. The primary goal will be to manage the end-to-end operations for patient service programs for commercialized product/s.

This role will work collaboratively with internal colleagues to align on the patient support program goals and pull through on brand strategies. The ideal candidate should be prepared to work in a fast-paced environment and must be able to collaborate with multiple internal and external stakeholders, including Legal, Compliance, Sales, Commercial Analytics, Commercial IT, Pharmacovigilance & Market Access. 

Responsibilities

• VENDOR MANAGEMENT: Manage day-to-day operations of patient support programs including oversight of BRDs, contracts, budgets, and POs with PSS vendors (copay, free goods pharmacy, hub, etc.) and monitoring of KPIs/SLAs
• PROGRAM EXCELLENCE: Assist in the assessment and continuous improvement of patient support programs for commercialized product/s including implementation of new programs/initiatives in support of brand strategies and market challenges which result in positive customer experience
• FIELD TEAM COORDINATION: Serve as a day-to-day liaison with field teams, marketing and sales managers, other stakeholders which include resolving escalation issues involving PSS vendors
• PSS MATERIALS & DATA: Create/revise tactical PSS materials and submit to MLR process using Veeva and serve as the PSS subject matter expert for marketing and PSS vendor data to Commercial Analytics and Commercial IT

Where You'll Work

This is a U.S.-based remote role that will require quarterly, or as needed visits to our San Francisco Office.

Who You Are

• BA/BS degree required; MA preferred
• Minimum of 8-10 years of Biotech/Pharma and PSS vendor experience - previous experience directly managing (internally or externally) patient support services required
• Comprehend the complex environment of the specialty market, reimbursement/access challenges, as well as the OIG/CMS/legal guidelines for PSS programs
• Demonstrate excellent analytical skills and the ability to develop sound strategies in response to patient access challenges
• Exhibit superior communication and teamwork skills to effectively contribute across cross-functional teams
• Travel – 20-30%

As a global company, our comprehensive benefits may vary based on location.  We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return.

For Full-Time U.S Based Roles:

Financial & Rewards  

• Market-leading compensation   

• 401(k) with employer match   

• Employee Stock Purchase Program (ESPP)  

• Pre-tax commuter benefits (transit and parking)  

• Referral bonus for hired candidates  

• Subsidized lunch and parking on in-office days  

Health & Well-Being  

• 100% employer-paid medical, dental, and vision premiums for you and your dependents  

• Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA)  

• Fertility & family-forming benefits  

•  Expanded mental health support (therapy and coaching resources)  

• Hybrid work model with flexibility  

• Flexible, “take-what-you-need” paid time off and company-paid holidays  

• Comprehensive paid medical and parental leave to care for yourself and your family  

Skill Development & Career Paths: 

• People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility 

• We provide career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, & BetterUp Coaching 

• We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities