Back to jobs
New

Configuration Management Analyst

Scott AFB, IL

Overview:

Job Title: Configuration Management Analyst

Security Clearance: Secret

Location: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

 

Description:

C3EL is seeking a full-time motivated Configuration Management (CM) Analyst to join our Digital Modernization Group on the Global Solutions Management – Operations II (GSM-O II) contract at Scott AFB, IL. As part of our team, you'll contribute to the operations, sustainment, and defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN), supporting the Defense Information Systems Agency (DISA).  As our team helps lead DISA's transition from legacy tools to the ServiceNow platform, you will directly support network operations and engineering functions, contributing to the reliability and security of critical communication infrastructure.

Responsibilities will include, but not be limited to:

  • Maintain the configuration management plan that outlines the processes, standards, and tools used for managing configurations across our diverse DoD network.
  • Support the change management process by participating in requesting, evaluating, approving and implementing changes to the configuration items (CIs) such as servers, routers, and circuit data.
  • Ensure all CIs are properly labeled and identified in the Configuration Management Database (CMDB).
  • Receive, track, and analyze change requests (CRs) in our ServiceNow environment, ensuring proper documentation and approvals.
  • Monitor the progress of approved changes to ensure they are implemented correctly.
  • Independently conduct periodic audits of CIs to verify they conform to the established baseline and standards.
  • Identify, document, and report discrepancies between the auto-discovered configurations and documented configurations.
  • Prepare and present audit reports to management, highlighting key findings and corrective recommendations.
  • Contribute with development and maintenance of ServiceNow dashboards representing baseline CIs across DISN.
  • Assist with process documents to ensure documentation stays current and reflects best practices.
  • Contribute to the development and improvement of CM processes and procedures.

 

Minimum Qualifications:

  • U.S. Citizenship.
  • An active, in-scope US Government issued Secret clearance before the start date.
  • Requires 1-3 years of direct experience in Configuration Management or a related IT field. 
  • Basic understanding of IT Service Management (ITSM) principles and prior experience using an ITSM tool, with ServiceNow experience being a significant plus.
  • Solid understanding of networking concepts.
  • Excellent communication and interpersonal skills, strong attention to detail, and proven problem-solving abilities.
  • Ability to work both independently and as part of a collaborative team.
  • Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
  • Must be able to commute to Scott AFB, IL for full-time onsite support.

 

Desired Qualifications:

  • Commitment to obtaining Security+ certification (or equivalent DoD 8570 IAT II certification) within a specified timeframe.
  • ITIL Foundation Certification.
  • Interest in developing skills related to ServiceNow reporting and dashboards.

 

Education:

  •  A Bachelor’s degree is preferred, but equivalent professional experience will be strongly considered.

Apply for this job

*

indicates a required field

Phone
Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf


Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in C3EL’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.