tags.new

Manager, Client Programs and Business Development

Boston, MA, United States; Chicago, IL, United States; New York, NY, United States; Toronto, ON, Canada

About Charles River Associates

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns. 

Department Overview

The Marketing team comprises 12 professionals dedicated to the full spectrum of internal and external marketing and business development efforts to drive growth and success. The team’s bespoke approach helps consultants connect with clients and build CRA’s brand through thought leadership, organizing and hosting social and content events, robust digital marketing campaigns, competitive intelligence, and collateral development. Marketing staff are based in the Boston, New York, Toronto, and London offices.

Manager, Client Programs and Business Development

The Client Programs Manager will drive revenue growth through coordinated client relationship management and cross-practice business development. This role will create and execute unified client engagement frameworks that maximize CRA's intellectual capital across all practice areas, working behind the scenes with consultants to identify opportunities, facilitate strategic introductions, and convert thought leadership into expanded client relationships.  The Manager, Client Programs and Business Development will report directly to the Chief Marketing Officer.

Key Responsibilities

Client Relationship Framework Development

  • Design and implement unified client relationship management frameworks for both law firm and corporate client segments
  • Create standardized processes that enable consistent, high-quality client engagement across all practice areas and geographic regions
  • Establish best practices for client program delivery that can be scaled across the firm's diverse expertise areas
  • Develop client engagement models that showcase CRA's integrated capabilities and thought leadership

Cross-Practice Business Development

  • Conduct comprehensive whitespace analysis to identify untapped opportunities within existing client relationships
  • Coordinate strategic introductions between consultants and clients to expand practice area engagement
  • Leverage thought leadership content strategically to open new conversations and demonstrate additional capabilities
  • Facilitate cross-practice collaboration to present unified, comprehensive solutions to complex client challenges

Revenue Growth Through Analytics and Coordination

  • Utilize client dashboards and analytics to identify high-potential opportunities for practice area expansion
  • Transform data insights into actionable business development strategies executed with consultant teams
  • Track and measure client program effectiveness, ensuring initiatives drive measurable revenue impact
  • Create reporting frameworks that demonstrate ROI of coordinated client engagement efforts

Program Management and Consultant Enablement

  • Design and manage client programs that position consultants for maximum success in business development
  • Work behind the scenes to coordinate consultant activities, ensuring seamless client experiences
  • Provide consultants with market intelligence, client insights, and strategic frameworks to enhance their client interactions
  • Establish feedback loops that continuously improve client program effectiveness and consultant engagement

Required Qualifications

  • 5-8 years of experience in business development, client relationship management, or program management, preferably within professional services
  • Proven track record of identifying and converting business opportunities through strategic relationship building
  • Strong analytical skills with experience using CRM systems and business intelligence tools
  • Excellent project management and coordination abilities with demonstrated success managing complex, multi-stakeholder initiatives
  • Understanding of professional services business models and client buying behaviors

Preferred Qualifications

  • Experience in consulting, economic advisory, or related professional services environments
  • Background in cross-functional team leadership and practice area coordination
  • Familiarity with whitespace analysis and business development methodologies
  • Knowledge of thought leadership marketing and content strategy application

To Apply

To be considered for this position, we require the following:

  • Resume – please include current contact information (personal email and telephone number)
  • Cover Letter (optional) – please describe your interest in CRA and how this role matches your goals.

Learning and Benefits 

  • CRA’s robust skills development programs, including a commitment to offering training annually through formal and informal programs, encouraging you to thrive as an individual and team member. Training consists of technical training, presentation skills, internal seminars, and career mentoring and performance coaching from an assigned senior colleague. Additional leadership and collaboration opportunities exist through internal firm development activities.
  • We offer a comprehensive total rewards program including a superior benefits package, wellness programming to support physical, mental, emotional and financial well-being, and in-house immigration support for foreign nationals and international business travelers.

Work Location Flexibility

CRA creates a work environment that enables our colleagues to benefit from being together in the office to best deliver on our promise of career growth, mentorship and inclusivity. At the same time, we recognize that individuals realize a range of benefits when working from home periodically. We currently expect that individuals spend at least 3 to 4 days a week working in the office (which may include traveling to another CRA office or to client meetings), with specific days determined in coordination with your practice or team.

Our Commitment to Equal Employment Opportunity

Charles River Associates is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable law.

Create a Job Alert

Interested in building your career at Charles River Associates? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Please indicate below any languages with which you have business-level fluency.

Select...
Select...
Select...
Privacy Notice *

CRA is committed to maintaining the accuracy, confidentiality and security of your personal information. CRA’s Privacy Notice describes the personal data that CRA collects from or about you, how it is used and with whom it is disclosed to. Please click to view CRA’s Privacy Notice, and acknowledge receipt.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Charles River Associates’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.