Dispatcher

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we’re looking for a Dispatcher to join our Fulfillment team. This role is all about coordination and communication - you’ll be the critical link between our advisors finalizing customer deals and our Field Operations team executing at the curb. You’ll work behind the scenes to make sure every vehicle pickup goes off without a hitch, helping to deliver a seamless experience for customers selling their vehicles to Clutch.

 What you’ll do: 

• Coordinate daily scheduling and routing of vehicle pick-ups in partnership with our Field Operations team
• Serve as the point person for dispatching and logistics 
• Communicate clearly and professionally with customers to confirm logistics, reschedule as needed, and ensure a smooth handoff to our field team
• Act as the internal liaison between the advisor team and field operations to ensure pickup times are accurate and achievable
• Monitor and troubleshoot any issues with appointments, proactively resolving customer or operational blockers
• Keep systems up to date and accurate in tools like HubSpot, Slack, and our proprietary dispatching tools
• Look for opportunities to streamline processes and improve the customer and field experience

What we’re looking for: 

• Education: High school diploma or equivalent
• Experience:
  • 1-3 years of experience in a logistics, scheduling, dispatch, or operations coordination role
  • Excellent phone presence and communication skill - you can make a great impression quickly and speak confidently with customers
• Background Check: Clean criminal background check.
• Work Authorization: Legally authorized to work in Canada.
• Availability: Minimum of 40 hours per week
• Must be comfortable working 100% on-site at our Halifax facility.

Why you’ll love it at Clutch: 

• Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• You’ll have a broad and direct ownership over [Field of work] during a phase of rapid growth.
• We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
• Above market health & dental benefits.

Employment Type:

• Existing, Permanent Full-Time

Compensation & Benefits:

• Pay Range: $22-$25 per hour
• Benefits: Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
• Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.