Director, Technical Cloud Operations

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.

Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.

Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.

Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.

Reports to: Senior Director, Cloud Operations

A quick snapshot…

As the Director of Technical Cloud Operations, you’ll be responsible for managing the health and reliability of Conga’s cloud infrastructure and production systems while managing a team of reliability engineers. You’ll help design, build, operate, and own overall technical relationships between multiple organizational stakeholders. You’ll provide insight and support into the operations and implementation of new initiatives to continue to drive efficiency.

Why it’s a big deal…

Conga’s Cloud Operations team has a culture unlike any other. We are fun, collaborative, passionate, and driven. We invest in our team and a variety of technical initiatives and innovations. You’ll have the opportunity to drive improvements in efficiencies by adopting cutting-edge technologies supporting the success of Conga.

Are you the person we are looking for?

Related Experience. You have 12 or more years of experience as an architect or lead engineer, with at least 5 years focused on cloud architecture and/or managing an operations team. You have deep expertise and a track record of managing cloud infrastructure solutions on the Azure, AWS, or IBM platforms and a deep understating of cloud computing (network infrastructure, IaaS, PaaS, and SaaS cloud delivery models). You know how to design and implement strategic roadmaps for cloud solutions, migrations, greenfield applications, and cloud-native deployments for medium and large enterprises. You collect requirements, design plans, and build solutions to constantly improve availability, performance, scalability, uptime, and response times. You define technical milestones and develop CAPEX/OPEX cost models with an emphasis on cloud maturity modeling. You’ve also gained knowledge across other disciplines, including web applications, networks, databases, and security.

Resourceful & Collaborative. You emphasize collaboration. You know how to ensure clear lines of communication with engineering teams, business partners, technical and operational teams, and peer architects in other departments. You’ve built processes to guarantee everyone is on the same page and has unified architectural and capability assumptions. You’ve built strong partnerships with information security teams to ensure best-in-class security solutions.

Leadership. You enjoy being a mentor to your colleagues. You’re a champion for best practices and infrastructure as code adoption. You're a subject matter expert on CloudOps and DevOps best practices with Cloud Development Groups, Configuration Management, etc.

Here is what will give you an edge…

Analytical thinker and creative problem solver. You're able to see issues holistically and follow the flow of the stack to get to the root of the matter -- a key skill in this role. But where you really shine is with your ability to identify creative solutions to unique customer requirements. This is critical for ensuring our customer issues are resolved in a manner that meets or exceeds their expectations without increasing their costs.

Education. Successful completion of a Bachelor of Computer Science, Management Information Systems, or related field is highly preferred. 

 

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Did we pique your interest?  

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!  

Don’t meet every requirement for the role?   

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.  

 

 

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