IT Support Specialist

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.

Conga accelerates the customer’s journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, Conga helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth.

Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture. 

Job Title: IT Support Specialist

Locations: Houston, Texas
Reports to: Manager, IT

A quick snapshot…

As an IT Support Specialists, you will perform problem resolution by giving in-person, hands-on support to end users at the desktop level; Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems; May prepare help desk incident reports and assist in hardware/software evaluation. 

A Day in the Life of the IT Technical Support Specialist - About the role:

• Provide first-class customer service help desk support.
• Microsoft Windows and Apple Mac OSX 1st line support
• Serve as technical resource / escalation point for all requests / tickets. 
• Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Monitor and test fixes to ensure problems have been adequately resolved.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem   resolution.
• May track and analyze trends in Help Desk requests and generate statistical reports as requested.
• Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
• Attend training seminars, conferences, and trade shows to broaden knowledge of current and future Help Desk issues and technologies

Are you the person we’re looking for?  

Required Qualifications

We are looking for candidates who possess the combination of the following achievements, skills and behaviors:

• Strong knowledge of computer hardware.
• Strong knowledge of desktop and server operating systems.
• Knowledge of MS Office, Current Windows and Apple Mac Operating Systems
• Prior application support experience with and knowledge of programming languages.
• Working knowledge of a range of diagnostic utilities.
• Ability to work collaboratively with peer and internal clients.
• Ability to prioritize tasks and focus on assigned projects.
• Knowledge of Conference Room AV equipment is a plus

Highly Preferred:

• College diploma or university degree in the field of computer science, information sciences, or related field preferred.
• One to two years of work experience in fast paced environment providing IT customer service/support.
• Certifications in various software products

The posted salary ranges are for the expectations outlined in the job description.  We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements.  In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.

U.S base salary range:

$70,310 - $112,500 USD

Did we pique your interest?  

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you! 

Preferred Resume Format 

We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly. 

Don’t meet every requirement for the role?   

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.  

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