Vice President of Regional Operations

Position Summary

As a key member of the Crescent Leadership Team, the Vice President Regional Operations will lead a culture to facilitate an environment where our people work through established processes to efficiently and effectively deliver on our purpose. The Vice President Regional Operations will have primary day-to-day responsibility for the strategy, leadership, and execution of multiple regional Crescent contract packaging businesses and will manage the overall commercial and strategic relationship with select key customers. Currently responsible for site locations in Pennsylvania, Illinois, and Tennessee.

The Vice President Regional Operations will operate within the outline defined by the Crescent Way’s 3 P’s:

• Purpose
• Process
• People

While building on our Values to:

• Do it Right
• Do it Safe
• Do it Well

Essential Duties and Responsibilities

Safety

1. Read and understand the Crescent Safety Playbook – Doing it Safe.
2. We assess and control all forms of risk removing all unnecessary risk within our business.
3. Drive the Crescent Safety culture to ensure a work environment which is physically and psychologically safe within the sites; where our people can safely grow and develop.
4. Hold sites accountable to create a safe work environment.
5. Share best practices regarding safety between sites.
6. Evaluate the alignment of all new business opportunities with being able to Do it Safe.
7. Participate in Gemba walks during site visits.

Quality

1. We do what is right for our customers, company, and people.
2. Partner with the Director of Crescent Way Service Quality Processes to ensure our customer’s need for quality is understood and built into each process.
3. Ensure the root cause for all escapes is identified and corrected.
4. Operate utilizing Crescent reporting tools ensuring the complete integrity of all data.
5. Drive the appropriate level (considering each customer’s specific requirements) of standardization and uniformity of Crescent critical service delivery processes across all sites.
6. Drive the implementation of technology for each of Crescents critical service process.

Productivity

1. We optimize our resources to perform all tasks well.
2. Implement standardized site operations strategies, plans, and processes in alignment with Crescent’s vision, culture, and strategy for growth.
3. Support continuous improvement and reduction of waste through ongoing process improvement and the development of standardized processes. Align with and support customer CI initiatives and goals.
4. Partner with support group leaders to identify technology and automation improvements that will drive increased KPI performance and improve administratively burdensome processes.
5. Leverage company resources to educate and train site management to identify waste and develop solutions to eliminate waste.

People

1. We optimize our resources to perform all tasks well.
2. Implement standardized site operations strategies, plans, and processes in alignment with Crescent’s vision, culture, and strategy for growth.
3. Support continuous improvement and reduction of waste through ongoing process improvement and the development of standardized processes. Align with and support customer CI initiatives and goals.
4. Partner with support group leaders to identify technology and automation improvements that will drive increased KPI performance and improve administratively burdensome processes.
5. Leverage company resources to educate and train site management to identify waste and develop solutions to eliminate waste.

Customer Value

1.  We strengthen our customers’ competitive advantage.
2. Support the site operations teams and commercial operations teams to identify how our Key Customers measure value.
3. Lead the Key Customer Engagement Process (KCEP) and related Voice of the Customer (VOC) reviews/surveys.
4. Collaborate with the Crescent sales team to drive the organic growth of our Key Customers.
5. Engage and support new site launches.
6. Ensure site(s) completion of the annual CW Mosaic along with corresponding SSIs for each upcoming year.
7. Ensure quarterly update(s) of the CW Mosaic are scheduled and conducted.
8. Ensure site(s) completion of the annual planning process along with corresponding Site Strategic Initiatives (SSIs) for each upcoming year. Ensure quarterly updates are scheduled and conducted
9. Build and maintain strong working relationships with Crescent’s key customers to ensure our business strategies and capabilities align with their current and future needs.
10. Customer relationship/commercial management and high level of engagement with identified key customers, differentiating Crescent from its competitors by offering “best value solutions”.
11. Serve as the lead customer liaison for identified key customers for all financial matters, including annual budgets, contract compliance, invoicing, PO creation, and financial modeling.
12. Create and maintain a direct working relationship with key customer leaders and leverage these relationships to advocate for Crescent and reinforce our purpose to support customer’s strategic direction.
13. Leverage technology/ automation to its fullest potential to meet our commitment to our customers.
14. Drive solutions which ensure Crescent is branded as an innovative service provider.

Financial

1. Align and optimize all resources to meet or exceed annual financial and budget targets.
2. P&L Responsibility: provide input on P&L creation and ensure performance aligns with budgeted targets.
3. Analyze site financial results to understand performance against budgets and the impact on the total business.
4. Focus on leading financial indicators to ensure long-term financial health of the business.
5. Collaborate with Engineering/ Quality/ People Group/ IT to drive Continuous Improvement throughout the operating organization allowing Crescent to be a competitive service provider.

All other duties as assigned, including but not limited to identifying and training an individual capable of successfully completing all stated Essential Duties and Responsibilities as appropriate to maintain integrity of position for progression planning and coverage during times of absence.

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our products and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we are always becoming a Premier Service Provider.

• Identifies and counters resistance to change
• Advocates continuous improvement
• Forges teams and provides direction
• Provides constructive performance feedback
• Willingly adjusts the make-up of the team
• Plans, delegates, and follows up
• Guides others to improve collaboration
• Entrepreneurial initiative

Do It Safe

Creating a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured yet humble
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable
• Willing to take calculated risks

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone.  At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Maintains sense of urgency
• Follows up to ensure quality task completion
• Disciplined Self Starter

Work Environment / Physical Demands

• Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements.
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to travel up to 40% of the time.
• Regionally Located (Preferable location Northeast)

Management Reasoning and Organizational Skills

• Sense of urgency for goal achievement
• Innovative and Creative Problem-Solving
• Building Strong Relationships to Drive Results
• Inspiring Commitment and Collaboration
• Action-oriented
• Quick decision making in response to changing conditions
• Accountability for results
• Directive leadership to ensure business results are achieved

Systems Usage

• Nulogy
• UKG
• NetSuite
• Qualtrax
• SharePoint
• Greenhouse
• EDI (SAP)
• Various Learning Platforms
• Microsoft Office Suite–strong Excel
• Microsoft Teams, Zoom and other virtual tools

Performance Metrics and Trends

• Safety
• Quality
• Productivity
• People
• Customer Value
• Financial

Qualifications

Education & Experience:

• Bachelor’s degree in relevant discipline and/or equivalent experience.
• Ten plus years of business and operational experience leading operations, customer sales, and contract negotiations.
• Five plus years of experience in the development and execution of business and operational strategies.
• Proven history of achieving goals and objectives.

Preferred Qualifications:

• Experienced and proven business leader strongly desired
• Lean manufacturing and/or continual process improvement education and/or experience
• Lean Six Sigma Green Belt
• Master of Business Administration Degree

We will absolutely know the Vice President Regional Operations is successful if they can:

• Live and Embrace Crescent’s Culture.
• Provide visionary leadership for their responsible sites as outlined in the business strategy.
• Optimize the site operations (line types, storage logistics, supply chain, scheduling, and people).
• Continued growth & profitability of the business units.
• Focus on CI opportunities, i.e., leverage Technology, Engineered Solutions and Quality processes throughout the operating business units.
• Defined succession and leadership development plan.
• Align, document & train Crescent’s site critical business processes.
• Consistently achieves performance goals.
• Establish strong trusting relationships resulting in the profitable retention of Key Customers.