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Technical Account Manager

Germany, Berlin - Munzstrasse 12

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

Technical Account Managers are highly experienced Architects who are comfortable with a very client facing role and who dedicate themselves to a small set of strategic clients, (~4 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.

 

How you'll make an impact

  • Work with the Customer Success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan

  • Manage milestones with Customer Success Manager and customer and contribute to deliverables, provide regular status updates and proactively identify and mitigate issues/risks

  • Centralize the technical information about clients and take part to the account strategy and with the other members of the account team

  • Play an active role contributing to the growth and scalability of the Field Engineering department through robust documentation, continuous process optimization, and peers upskilling

  • Work with Customer resources as a primary technical advisor, providing guidance and hands-on support on the following matters: Dataiku platform architecture (initial deployment, expansions), platform operations (upgrades), best practice related to Dataiku usage, security, data management, compute resources, ML-Ops, Monitoring, etc.

  • Help clients troubleshoot the implementation of the product within their systems.

  • Ensure that feature requests are effectively recorded and communicated to product and R&D

  • Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku

  • Support innovative approaches around Dataiku (edge computing, deep learning, advanced MLOps, for example)

 

What you'll need to be successful

  • 7+ years of experience in a customer facing technical role

  • Native German speaker or bilingual

  • Comfort and confidence in client-facing interactions

  • Ability to work both pre and post sale

  • Strong Linux system administration experience including networking

  • Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM

  • Hands-on experience with cloud based services like AWS, Azure and GCP

  • Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning

  • Experience with the Hadoop and/or Spark ecosystem for setup, administration, troubleshooting and tuning

 

How you'll stand out 

  • Experience with Python

  • Some knowledge of Java, nice to have

  • Some knowledge in ML Ops

What does the hiring process look like? #LI-Hybrid #LI-AN1

  • Initial call with a member of our Technical Recruiting team

  • Video call with the TAM Hiring Manager

  • Technical Assessment to show your skills (Home Test)

  • Debrief of your Tech Assessment with TAM Team members

  • Final Interview with the VP Field Engineering

 
What are you waiting for!
At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.
 
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com
 
 
Protect yourself from fraudulent recruitment activity
Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.

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