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Senior Manager, Deal & Renewal Operations

United Kingdom, London

Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.

The Senior Manager, Deal & Renewal Operations will be an accomplished and strategic professional who will leverage extensive experience to lead and optimise Deal & Renewal Operations sub-functions, establishing a roadmap of deliveries, SOPs, tactical improvements and other elements that will contribute to the strengthening of these functions, while ensuring their day to day efficiency through managing a team. Responsibilities will encompass fostering a collaborative approach and maintaining a continuous improvement mindset, while ensuring the day-to-day solid execution of the Quote-to-Order playbook and Customer Master management. This position will involve regular collaboration with Sales, Finance, Legal, Business Systems and other central operations teams.

How you'll make an impact: 

  • Review and improve processes supporting Renewal transactions: preparation, follow-up, and execution, maintaining and improving the Renewal Playbook (including Renewal analytics and dashboarding)

  • Review, refresh and implement robust processes supporting Customer Master management, including Customer Registration, information collection, RFP Operations, Order and License Management.

  • Partner with the Business Systems team to establish an enhancement roadmap

  • Partner with customer-facing Sales teams and Deal Desk to improve existing processes

  • Manage, coach and develop a team of individuals responsible for the Renewal Desk and execution of Customer Processes

  • Work closely with internal stakeholders (e.g., VP Sales, Legal, Revenue Accounting, Finance, Product) to ensure deals comply with accounting requirements and internal processes.

  • Act as the primary point of contact to coordinate, address, and resolve tools or contract-related issues.

  • Partner with the Deal Desk Director to drive strategic projects and initiatives focused on enhancing Quote to Order and Customer Master-related processes.

What you'll need to be successful:

  • Self-motivated and self-driven with a commitment to continuous learning and improvement.

  • People Management experience in revenue operations (deal desk, renewal desk), 

  • Proven experience in data analytics and systems management, particularly in Salesforce.

  • Excellent communication skills, both written and verbal.

  • Comfortable navigating ambiguity in scaling a business environment with an international growth focus.

  • Strong organisational skills with the ability to multitask and prioritize effectively.

  • Adaptability to frequent changes in products, policies and procedures

  • Demonstrated ability to work independently, exhibit good judgment, and provide leadership in a fast-paced environment.

  • Proven ability to lead and collaborate effectively with remote teams.

#LI-Hybrid #LI-SC1

 
What are you waiting for!
At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.
 
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com
 
 
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Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.

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