Global People Services Specialist
United Kingdom, London
Dataiku is The Universal AI Platform™, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge.
We’re looking for a Global People Services Specialist with a strong service mindset, excellent attention to detail, and a passion for continuous improvement. In this role, you’ll support our global workforce by resolving Tier 1+ HR inquiries and contributing to process improvements in a fast-paced, multicultural environment. This role is ideal for someone with strong HR operations experience, a customer-focused mindset, and the ability to thrive in a fast-paced, multicultural, and constantly evolving environment.
Responsibilities:
- Provide Tier 1+ support to employees and managers across Americas, EMEA, and APAC, resolving a broad range of HR inquiries and issues via our ticketing system (FreshService)
- Own key employee lifecycle processes such as onboarding, offboarding, employment contracts, letters, benefits administration, and leaves of absence (LOA)
- Execute accurate and timely HR transactions in our HRIS System (Workday), including data changes, reporting, and access resets
- Contribute to the ongoing improvement of knowledge base articles, SOPs, and HR documentation
- Collaborate closely with People Business Partners, Payroll, Talent Acquisition, Global mobility, and stakeholders to support cross-functional processes
- Identify recurring issues and provide feedback to improve operational efficiency and employee experience
- Work flexible hours as needed to support global time zones and critical timelines
- Collaborate with subject matter experts to resolve moderately complex inquiries and escalate more complex (tier 2+) questions and issues appropriately
- Meet the defined performance standards and service level agreements
- Operate with top-quality communication and customer service skills, providing a consistent and positive experience for our employees
- Prioritize ticket resolution based on key internal timelines such as payroll, onboarding, offboarding, and other
- Assist with data integrity efforts, day-to-day operations, and administrative tasks within the People Operations team, as needed
Qualifications:
- 5+ years of experience in an HR shared services, HR Operations, generalist, or employee support role in a fast-paced environment
- Solid understanding of HR operations and employee lifecycle processes (onboarding, offboarding, LOA, benefit admin, contracts)
- Experience with global employee populations and working across multiple regions and time zones
- Must be fluent in English and in at least one additional European language, such as French, German, or Spanish.
- Ability to work flexible hours to support global stakeholders across multiple time zones
- Hands-on experience with HR systems (Workday preferred, Docusign), and ticketing tools (FreshService or similar)
- Excellent attention to detail, communication, and problem-solving skills
- Growth mindset and continuous improvement orientation
- Comfortable operating in high-volume and high-ambiguity environments
#LI-Hybrid
What are you waiting for!
At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com
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