Senior Online Merchandiser (FTC)

This is 5 month fixed term contract.

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Walmart, and more! 

JOB PURPOSE

Our Merchandising team partners with eBay to produce a range of tailored shopping experiences.

As Senior Online Merchandiser, you will be responsible for trading of the overall site for various categories, prioritising merchandising based on conversion and business performance for promotional and seasonal campaigns and shops.

You will work closely with the DEPT® Merchandising and Marketing teams and stakeholders at eBay, to ensure successful project/campaign deliveries; which are profitable without compromising the creative integrity.

KEY RESPONSIBILITIES

• Play a role in leading the junior members of the team - presenting data analysis and project updates to the wider merchandising team
• Responsible for daily/weekly management of category pages, ensuring site standards are always achieved or exceeded
• Build a full understanding of the clients’ content management systems and objectives, advising on the solution that best meets their needs
• Create and maintain a critical path for campaigns and other category specific activity
• Construct the optimum product range for the target market by balancing price architecture, product variety and other parameters
• Source items - uploading, merchandising and continuously optimising events, campaigns and category pages
• Ensure all campaigns/events are prioritised consistently across desktop, mobile and email platforms
• Conduct regular performance analysis and feeding insight and proposed actions into Senior Account Manager and clients for weekly trading reports
• Conduct regular checks on live pages, troubleshooting and fixing any issues
• At times, to conduct competitor analysis and trend research displaying an in-depth, customer-focused knowledge of the market and categories and inputting ideas into planning meetings
• Proactively identify incremental sales and profit opportunities within your vertical

WHAT WE ARE LOOKING FOR

• Minimum of 2 years Merchandising experience, ideally within E-Commerce
• A good eye for style and retail trends and an interest in current and upcoming trends
• Highly organised, with excellent attention to detail and the ability to manage multiple projects simultaneously
• Proven ability to work independently, prioritise, meet deadlines under pressure and make best use of resources; has a good sense of urgency and measurement of risk
• Excellent verbal and written communication skills
• You are ambitious with the ability to think strategically, communicate for understanding and contribute something new, demonstrating tenacity to learn and grow
• Ability to take ownership and accountability
• Experience with various CMS and the ability to quickly grasp new processes or learn new tools
• Analytical experience and a degree of business acumen
• Proficiency in Excel

WE OFFER

• A flexible, hybrid working policy (2 days from the office, depending on location).
• Pension, free private healthcare, mental health support, and company sick pay scheme.
• 26 days paid holiday (plus UK Bank Holidays).
• Help getting you to work with a season ticket loan and cycle to work scheme.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.