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Executive Director, Client Partner

New York NY

WHY DEPT®?

 

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

This role is based in New York, NY. Please note that we do not offer relocation at this time.

 

ABOUT YOU

Executive Directors at DEPT® are senior business leaders who own our most important and complex client partnerships at an enterprise level. You’re not just managing an account — you’re shaping a multi-year vision, influencing C-suite strategy, and orchestrating large-scale, integrated work across multiple disciplines and geographies.

You’re an expert in anticipating client needs, identifying opportunities to grow the business, and leading cross-functional teams toward measurable impact. You balance creative ambition with commercial rigor, and you have the gravitas to influence at the highest levels — both internally and with client executives.

We expect our Executive Directors to be exceptional strategic thinkers, confident commercial leaders, and inspiring team builders. You know how to navigate complex organizational structures, unite stakeholders around a shared vision, and turn that vision into sustained business growth. Most importantly, you’re a trusted partner to your clients and a role model within DEPT®.

 

JOB RESPONSIBILITIES

CLIENT LEADERSHIP & STRATEGY

  • Serve as the senior-most relationship holder for a flagship portfolio, building trusted partnerships with C-level client stakeholders.

  • Develop and drive a multi-year account vision, identifying new opportunities to expand DEPT®’s footprint and deliver transformative business outcomes.

  • Anticipate client needs and proactively present strategic ideas, emerging capabilities, and innovative solutions that position DEPT® as an indispensable partner.

  • Lead annual strategic planning with clients, aligning marketing, media, product, and creative strategies with business objectives.

COMMERCIAL LEADERSHIP & BUSINESS GROWTH

  • Own portfolio-level P&L, ensuring revenue, margin, and profitability goals are met or exceeded.

  • Oversee contract negotiations, enterprise-level SOWs, and large-scale renewals in collaboration with DEPT®’s leadership.

  • Drive cross-sell and upsell opportunities across DEPT®’s global service offerings, including creative, media, data, product, and emerging tech.

  • Ensure account teams operate efficiently, delivering maximum client value while meeting financial targets.

OPERATIONAL EXCELLENCE & DELIVERY

  • Oversee multiple high-volume, multi-service retainers and complex campaigns with a global or multi-market scope.

  • Serve as the ultimate escalation point, resolving issues with speed, diplomacy, and a solutions-first mindset.

  • Ensure work is delivered at the highest quality standards and aligned to strategic goals.

  • Partner with discipline leads (creative, media, engineering, product, data, production) to optimize delivery and ways of working.

TEAM LEADERSHIP & DEVELOPMENT

  • Lead, coach, and inspire senior client leads, account directors, and cross-functional delivery teams.

  • Upskill and elevate existing team capabilities, ensuring talent grows in step with the evolving needs of the client and the industry.

  • Build succession plans and develop future leaders within the account.

  • Foster a culture of ownership, innovation, and collaboration that elevates both the client relationship and team performance.

  • Champion diversity, equity, and inclusion within your teams and across the organization.

QUALIFICATIONS — ESSENTIAL

  • 15+ years of experience in senior client leadership roles in creative, digital, media, or technology-driven agencies or consultancies.

  • Proven track record of growing enterprise-level accounts ($10M+ portfolios) and delivering measurable business impact.

  • Deep expertise in integrated marketing, creative, media, and digital product development.

  • Executive presence with the ability to influence C-suite decision-making on both client and agency sides.

  • Experience leading large, multidisciplinary, and geographically dispersed teams.

  • Strong commercial acumen with ownership of portfolio P&L.

  • Adept at managing high-pressure, fast-paced environments while keeping teams focused and inspired.

  • Outstanding communication, presentation, and relationship management skills.

 

WHAT WE OFFER

  • Comprehensive Healthcare, Dental, and Vision coverage

  • 401k plan, plus matching

  • Flexible PTO

  • Paid Company Holidays

  • Parental Leave

Salary Range: $197,600 – $296,400 (based on experience, expertise, and organizational impact; 40-hour workweek; leveling flexibility)

 

WE SUPPORT YOU BEING YOU

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment process and workplace.

We are a B Corp-certified company passionate about purpose-driven work.

 

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.



This is remote role, however you must be located within 50 miles of New York, NY (tri-state area is ok) to be considered.

New York, NY Salary Range

$197,600 - $296,400 USD

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