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Executive Director, Client Partner

New York NY

WHY DEPT®?

We are pioneers at heart. What this means is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

THE ROLE

As the Executive Director, Client Partner, you will be a key member of the senior leadership team, responsible for managing and expanding high-value client relationships. You’ll serve as a strategic advisor, growth driver, and trusted liaison between the client and our internal teams. This role is equal parts relationship builder, business strategist, and operational leader — ideal for someone who thrives at the intersection of creativity, innovation, and commerce.

This position will oversee one of our most creative and high-profile portfolios, requiring deep experience in digital storytelling, social and influencer marketing, with above-the-line expertise highly desired. We’re looking for a leader who has operated in an integrated Creative & Media environment and can bring a sophisticated understanding of how to build modern, culturally relevant campaigns that drive business impact.

 

WHAT YOU’LL DO

Key Responsibilities

  • Client Growth & Strategy: Lead the strategic growth of assigned accounts, identifying new opportunities to expand our footprint and deliver added value.

  • Relationship Leadership: Serve as the senior point of contact for client stakeholders — building trust, ensuring alignment, and representing the voice of the client within the organization.

  • Business Development: Proactively identify and convert organic growth opportunities, leading pitches, proposals, and negotiations alongside strategy and creative teams.

  • Account Excellence: Oversee end-to-end delivery of client work, ensuring quality, timeliness, and satisfaction. Resolve escalations with a solution-oriented mindset.

  • Cross-Functional Collaboration: Partner with internal teams — including strategy, creative, production, product, and finance — to align on scopes, KPIs, and execution plans.

  • Team Leadership: Manage and mentor a team of client leads and account managers, fostering a culture of ownership, collaboration, and growth.

  • Commercial Oversight: Drive account profitability, monitor budgets, and work closely with finance and operations to ensure financial performance aligns with business goals.

What We’re Looking For

  • 12+ years of client management experience within creative, digital, media, content or technology-driven agencies or consultancies.
  • Strong track record of growing large-scale client relationships and delivering business impact.
  • Polished communicator with executive presence and the ability to influence at all levels.
  • Experience leading cross-functional teams in fast-paced, client-facing environments.
  • A strategic, empathetic, and commercially-minded leader who knows how to balance client needs, creative ambition, and business outcomes.
  • Adept at navigating ambiguity, solving complex challenges, and keeping multiple initiatives on track.

 What We Offer

  • Comprehensive Healthcare, Dental, and Vision coverage
  • 401k plan, plus matching
  • Flexible PTO
  • Paid Company Holidays
  • Parental Leave

The anticipated salary range for this position is $197,600 - $296,400. Salary is based on a range of factors that include relevant experience, expertise, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible. 

 

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.



This is remote role, however you must be located within 50 miles of New York, NY (tri-state area is ok) to be considered.

New York, NY Salary Range

$197,600 - $296,400 USD

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