Senior Project Manager

Senior Project Manager (3m FTC)

 

Location: London (Hybrid) 

 

This position sits in our Creative & Media service based in London. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions. Our clients include eBay, Just Eat Takeaway, EasyJet, and PepsiCo.

 

JOB PURPOSE

 

As a Senior Project Manager at DEPT®, you’ll oversee key client accounts from a project management perspective, ensuring work is delivered on time, on budget, and to the highest quality. 

 

Alongside our Client Services team, you’ll join key client-facing touchpoints to help balance external expectations with internal delivery needs. You’ll balance client priorities with internal delivery needs, while providing leadership, oversight, and guidance to PMs in the team.

 

We’re looking for someone proactive and confident in shaping ways of working, who takes full ownership of how the account runs day-to-day. Crucially, you will bring a calm, grounded seniority - someone who earns trust quickly, holds the line with clients when needed, and gives creative and production teams the clarity and confidence to do their best work.

KEY RESPONSIBILITIES

 

• Lead project management across assigned accounts, ensuring smooth delivery, clear priorities, and alignment between client goals and internal workflows.
• Provide strategic input into account ways of working, resource prioritisation, and overrun management.
• Bring strong understanding of creative & production frameworks with experience in digital and social first campaigns and projects. From planning and intake to approvals, and being able to optimise how the team works across campaign activity.
• Build strong relationships with Client Services, Creative, Design, and Production to ensure smooth handovers and collaboration. 
• Take ownership of escalation paths — proactively convening the right stakeholders to unblock work, drive decisions, and maintain delivery momentum without waiting to be directed.
• Operate as a senior peer alongside Business Directors and Client Services leads - jointly owning account health, surfacing risks early, and resolving issues before they impact delivery or the client relationship.
• Own project governance across accounts — including project plans, scopes of work, timelines, and documentation — setting the standard for how delivery is tracked and communicated internally and to clients.
• Hold a senior, account-wide view of pacing, resource, and risk — making proactive calls on prioritisation and escalation rather than reacting to issues after they surface.
• Champion best practice in project management, ensuring tools, documentation, and workflows are consistent and efficient.
• Continuously identify operational and WoW friction points and lead changes to improve efficiency, clarity and team workflow.

 

SKILLS AND PREVIOUS EXPERIENCE 

 

• Proven experience and a strong understanding of creative & production frameworks with experience in digital and social first campaigns and projects. 
• Significant senior-level experience in agency project management, with a strong track record of leading complex, multi-discipline accounts in creative, media, or production settings.
• Proven ability to define and own ways of working across multi-discipline teams — not just recommending change, but driving it. Comfortable holding strategic oversight while staying hands-on when delivery demands it.
• Proven track record of managing complex multi-discipline projects from planning to delivery.
• Strong financial acumen and experience managing scopes, budgets, and forecasts.
• A confident, senior communicator with strong stakeholder management skills — able to anticipate needs, surface risks early, drive clarity across teams, and hold constructive conversations with clients around scope, priorities, and expectations.
• Proficient with project management and workflow tools (including Google Suite), with the ability to quickly learn, adapt to, and confidently use new systems as they evolve.
• Comfortable working in a fast-paced environment with competing priorities.

WE OFFER

 

• A flexible, hybrid working policy
• The choice of medical healthcare providers (Bupa or Medicash) 
• 25 days holiday plus bank holidays and your birthday off each year
• Company pension scheme 
• EAP scheme
• Ride to work scheme 
• Enhanced family friendly policies
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Annual trip to DEPT® Festival in the Netherlands: a chance to meet other people in DEPT®, see great talks from industry leaders, and have an all expenses paid weekend of fun!
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

 

WHO ARE WE? 

 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

 

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

 

DIVERSITY, EQUITY & INCLUSION 

 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

 

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

 

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.