Data Engineer

DevRev

At DevRev, we’re building the future of work with Computer – your AI teammate.

Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.
Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Easy: it’s the only platform capable of…

Complete data unification
Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.

Powerful search, reasoning, and action
Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

Extensions for your teams and customers
Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It’s why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

As an Applied AI engineer at DevRev, you will work closely with our pre- and post-sales Customer Experience team by developing solutions over the core platform via applications written in TypeScript, JavaScript, Python, Java, etc. One of the key functions of this role is, building the Knowledge Graph that includes integration of DevRev with other SaaS and non-SaaS systems through ETL and/ or real-time communication approaches. You will be expected to employ your creativity and expertise to ideate and shape how AI, analytics and workflows are used in customers' processes.

Objectives of this role will include:

• Design, develop and implement integrations, automations and customizations to integrate DevRev with customers’ tech stack and workflows, and ensure successful customer engagements.
• Integrate DevRev with other SaaS and non-SaaS systems through ETL and/ or real-time communication technical architecture
• Utilize AI in novel ways to solve customer problems, including Generative AI techniques like prompt engineering for foundation large language models (LLMs) to enable great AI agent experience.
• Work on semantic search engine fine-tuning for better search accuracy.
• Conduct data analysis, writing SQL queries, and building dashboards to share insights and drive decision-making.
• Be proactive in communicating and keeping constant feedback loops to all key stakeholders including Customers, Engineering, Product, Customer Success & Support, Revenue, Marketing etc.
• Learn new tools and guide customers through critical workflows, e.g. integration with code repositories.

Ideal Candidate Qualifications:

•  6+ years of experience in integration development, including ETL workflows in customer-facing SaaS environments.
• Deep experience in one-way and two-way data synchronization across systems.
• Strong in data mapping, transformation, and schema alignment
• Expertise in API integration, including OpenAPI specs, webhooks, callbacks, and third-party SDKs (Google, Azure).
• Strong background in scalable, resilient architecture using maintainable design patterns.
• Skilled in building resilient integrations using rate limiting, retries, and exponential backoff.
• Proficient in event-driven and pub/sub architectures for scalable solutions.
• Strong grasp of secure API practices, including OAuth, token management, and secret handling (e.g., AWS/GCP Vaults).
• Deployment experience on serverless and edge platforms (AWS Lambda, GCP Functions).
• Hands-on coding with TypeScript/JavaScript, Python, Go, and SQL.
• 3+ years with unit testing, automation, and software reliability practices.
• Capable of producing clear logging and actionable error reporting for observability.
• Effective communicator with well-documented code and onboarding material.
• Experience with Model Context Programming (MCP).
• Familiarity with Generative AI, including GPT-4, prompt engineering, and fine-tuning.
• Knowledge of vector databases and data embeddings.
• Proven ability to triage blockers and drive multiple projects to delivery.
• Bachelor's degree in Computer Science or related field; advanced certifications in AI/architecture a plus

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!