Community Manager

DevRev

At DevRev, we’re building the future of work with Computer – your AI teammate.

Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.
Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Easy: it’s the only platform capable of…

Complete data unification
Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.

Powerful search, reasoning, and action
Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

Extensions for your teams and customers
Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It’s why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

About the Role:

We’re looking for a Community Manager to build and scale DevRev’s user community across Reddit, Discord, LinkedIn, and Instagram. This isn’t just about social media management—it’s about turning our community into the first line of support and advocacy. You’ll create vibrant, self-serve spaces where customers help each other, champions emerge, and DevRev becomes a daily habit.

At the same time, you’ll work closely with Product and Engineering to advocate for customer needs, ensuring that DevRev’s Support Portal sets the gold standard for customer experience.

What You'll Do:

Community Engagement & Support

• Build Reddit and Discord into self-serve support hubs where customers can easily find answers and help each other.
• Spark conversations, share updates, and highlight champions who drive discussions.
• Incentivize and empower users to step up as community leaders and peer mentors.

Champion Programs

• Identify, onboard, and nurture grassroots champions across platforms.
• Launch recognition programs, gamification, and incentives that reward users who consistently support others.
• Create feedback loops where champions influence product and education priorities.

Content & Campaigns

• Create engaging posts, polls, tutorials, and challenges tailored to each platform.
• Share training updates, product how-tos, and customer wins in ways that spark discussion.
• Build and maintain a posting calendar to keep content consistent and high quality.

Product Advocacy

• Advocate on behalf of the customer internally  to make sure DevRev’s Support Portal delivers the best possible customer experience.
• Partner with Product/Eng teams to surface community pain points and translate them into actionable improvements.
• Ensure every update to the portal makes it easier for customers to self-serve and succeed.

Growth & Insights

• Develop strategies to increase organic engagement and reach across platforms.
• Track and report on community health metrics: engagement, self-serve resolution rates, active champions, sentiment.
• Continuously experiment with new formats and approaches to grow impact.
  
  

What You'll Bring: 

• 2–4 years of experience in community management, customer advocacy, or social media, ideally in SaaS/tech.
• Proven success running active communities on Reddit and Discord; strong grasp of LinkedIn and Instagram engagement.
• Excellent communicator who can spark discussions and simplify technical content.
• Data-driven with a bias for action—comfortable iterating quickly based on community insights.
• Creative, proactive, and passionate about building self-sustaining, champion-driven communities.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. 

That is DevRev!