Sr. Procurement Manager

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Our CFO organization owns all Finance, Real Estate, Operations, Data Strategy, and Investor Relations for Dialpad. This team provides the infrastructure for how we continue to scale and build customer and investor value globally.

Your Role

The Senior Procurement Manager is excited to design and scale a centralized procurement function, delivering cost savings through best-in-class procurement strategies and execution. This senior individual contributor role reports to the Director of Accounting and will interface directly with our senior and executive staff.

What You’ll Do

• Procurement Strategy Development:
  Establish a standardized end-to-end procurement framework by understanding business needs, budget allocation, conducting RFI/RFP processes, selecting vendors, negotiating contracts, executing agreements, and onboarding vendors/services. Create, develop, and standardize strategies for cost-effective purchasing of software, hardware, and services, conducting cost analyses and setting improvement benchmarks.
• Policy and Governance:
  Monitor and enhance procurement policies and governance for all company purchases, ensuring alignment with company policies and compliance with internal controls like SOX.
• Operational Efficiency:
  Contribute to the design, Implementation and streamlining of systems, applications, and processes to scale procure-to-pay operations and establish public-company grade controls.
• Vendor and Contract Management:
  Work closely with senior leadership to consolidate vendors into a select group of trusted, world-class advisors. Develop strong vendor relationships while continually scouting for alternatives to optimize cost, quality, and features. Negotiate pricing and terms with vendors and service providers to ensure best-in-class pricing, delivery, and quality, and proactively re-negotiate less effective agreements. Develop data sets to track active contracts, monitor expirations and renewals.
• Collaboration:
  Partner with Finance, Legal, and Infosec teams to evaluate funding/spending, ensure favorable contract terms, and maintain compliance.
• Performance Metrics:
  Provide proactive and consistent dashboards showcasing procurement trends and performance against plans.

Skills You’ll Bring

• Bachelor’s degree in Supply Chain Management, Finance, Accounting, or a related field from an accredited institution.
• 10+ years of experience in procurement and purchasing management, finance, accounting, or business operations.
• At least 4 years in a high-growth SaaS or cloud software company, with experience in both public and private sectors preferred.
• Proficiency in MS Excel, Google Sheets, and leading procurement software tools.
• Strong negotiation skills to secure optimal outcomes for Dialpad.
• Self-starter, results-drive mentality, capable of managing end-to-end procurement for a fast-paced organization.
• Excellent verbal, written, reporting, and interpersonal skills.
• Ability to operate in a collaborative, team-oriented environment with tight deadlines.
• Strong presentation skills for both internal and external audiences.
• Unwavering integrity.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.