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Senior Software Engineer - Omnichannel, Cloud and Infrastructure

Bangalore, India

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role
Dialpad is seeking a talented and experienced Senior Software Backend or Fullstack Engineer to lead our team on a mission to build the next generation of our omnichannel Contact Center products. The ideal candidate is a self-starter with a strong desire to deliver a high-quality, high-performance, scalable backend infrastructure and features, willing to make an impact while contributing to a cross-functional team.

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud-native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

This position reports to our Senior Engineering Director and follows a hybrid work model based in our Bengaluru, India office.

What You’ll Do

  • Write clear and complete architectural design documents that are easily understood by other team members.
  • Provide estimates on technical resources and requirements necessary to plan and begin projects.
  • Take responsibility for the execution of projects in the omnichannel contact center communications space. Assist and drive where necessary to ensure the team meets its delivery milestones.
  • Develop well-tested features with appropriate test hooks resulting in low defect reports and faster engineering throughput.
  • Review technical designs to ensure features/products are well-integrated and fully meet business needs.
  • Participate in code reviews, design discussions, and other team activities to ensure high-quality software delivery.
  • Troubleshoot and debug issues with existing features as needed.
  • Stay up-to-date with the latest backend platform technologies and best practices, and contribute to the continuous improvement of our engineering processes and tools.
  • Ensure that features are shipped on time and with the highest quality.
  • Continue contributing to fun projects meant to delight users!

Skills You’ll Bring

As an experienced backend software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems, making a significant impact on organization-wide output.

  • 6+ years of strong experience in Backend or full-stack software engineering.
  • Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent experience.
  • Strong experience working with HTML/CSS, Vue.js, TypeScript, Python, and Java.
  • Strong experience working with Cloud Technologies [Google Cloud Platform is a plus] and distributed technologies.
  • Working knowledge of unit test and integration test frameworks.
  • Good understanding of web technologies, RESTful APIs, and web application frameworks.
  • Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent them.
  • Strong debugging and troubleshooting skills.
  • Strong communication and collaboration skills.
  • Experience with highly agile and iterative development processes.
  • Experience with mentoring engineers and helping them grow their skills.
  • Our Tech Stacks: Python backend on Google Cloud Platform (App Engine, Datastore, BigQuery, Dataflow, Memcache, Cloud Tasks, Pub/Sub), Vue.js/Vuex frontend running natively in Electron, Java backend with RESTful interfaces, Postgres, Redis, Couchbase, Kafka, PHP, and web application containers like Tomcat.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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