HR Manager

About Dialpad

Ai that means business

Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

Your role

As an HR Manager, you are an operational, business savvy, HR generalist responsible for providing employee services that will help & scale our organization for our Philippine employees. 

As Dialpad's first Philippines-based HR Manager, you will be a valued partner in all aspects of the employee experience, including employee relations, onboarding and offboarding, HR operations, recruiting, benefits administration, process and policy development, and compliance. 

We are seeking someone who has a passion for getting things done, takes ownership, has great attention to detail, has a strong understanding of local labor laws and is committed to being a valuable resource to employees. You will collaborate with HR colleagues and leaders to support and implement effective talent strategies and programs, ensuring employees have the resources and support needed to excel in their roles.

You will build deep, trusted relationships that allow you to foster a high-performing and engaged workforce and have a lasting impact on the organization and team. The candidate must be available to work during US Pacific Time business hours (the night shift in the Philippines) and have flexibility to accommodate interactions with team members based in different time zones across the APAC region as needed.  

What you’ll do 

The right candidate will gain the trust and confidence of executive leaders and management staff. They will demonstrate highly effective communication, organization, and will champion the company’s core values.

• Go-to HR point of contact for the Philippines.
• Own and administer Philippine employees’ lifecycle processes including onboarding, offboarding, personnel changes, leaves of absences, and compliance.
• Administer employee benefits programs, including health benefits, perks, and wellness.
• Develop, manage and improve key HR processes and workflows to keep our organization running smoothly.
• Build strong relationships and become a trusted advisor to local business leaders and managers of Philippines based employees.
• Provide HR guidance to colleagues, leaders and employees on local employment practices, regulations, and policies and procedures when appropriate.
• Provide expert advice and coaching employees when appropriate. Guide managers through performance management, employee relations issues and facilitate resolution.
• Ensure that all employee matters are handled with consistency and fairness, complying to local labor laws.
• Lead new hire onboarding sessions.
• Administer and rollout programs related to company initiatives and organization-specific programs.
• Partner with People Experience teams (i.e., Talent Acquisition, Learning & Development, Total Rewards, People Operations) to develop and implement talent management and employee engagement programs, including conducting training sessions as needed.
• Partner with the business to facilitate talent reviews focused on employee growth and development and organizational health priorities.
• Provide compensation guidance to leaders for salary actions, including the annual salary review, promotions, and job re-leveling situations.
• Develop an understanding of key business objectives (OKRs), key performance indicators, and analyze trends (retention and engagement)  to inform better programs and policies for local leaders.
• Contribute to various cross-team and/or cross-organizational HR projects.

Skills you’ll bring 

• Bachelor’s degree or equivalent work experience.
• 7+ years of progressive HR experience with specific expertise in compliance, Philippine labor laws, performance management, compensation guidance, and employee relations for high-growth technology companies.
• Strong knowledge of local legal requirements related to the day-to-day management of employees, employee relations, reducing legal risks, and ensuring labor and regulatory compliance.
• Previous experience working in a SaaS company preferred.
• Demonstrated ability to learn business objectives quickly and influence talent and org decisions that impact business outcomes.
• A self-motivated and results-oriented individual who consistently exhibits optimism, empathy, adaptability, persistence, and accountability.
• Strong G-Suite skills, including building Google Slides presentations.
• Strong program management skills.
• Demonstrated resourcefulness and problem-solving skills, consistently finding solutions and answers, even under challenging circumstances with limited information.
• Proficient analytical skills with the ability to take direct ownership of interpreting data and using data to recommend solutions and influence decision-making.
• Experience building trusted relationships across the HR function, executives, managers, and employees.
• Excellent verbal and written communication skills with an emphasis on tact and diplomacy.
• Strong work ethic, integrity, and personal responsibility.

Benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.