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Technical Writer

Bangalore, India

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad’s Technical Writer will take ownership of creating and managing technical documentation to enhance internal collaboration and external engagement. In this role, you’ll combine your technical expertise, communication skills, and organizational abilities to create content that empowers engineers and ensures seamless knowledge transfer.

Dialpad’s Engineering team plays an essential role in driving innovation, maintaining system reliability, and supporting cross-functional teams with technical insights. This team collaborates closely with Product, Design, and Support to improve internal processes and deliver exceptional user experiences.

Your Role

As a Technical Writer, you’ll own the development and organization of Dialpad’s documentation repository, ensuring that internal and external resources are consistent, accessible, and impactful. You’ll work closely with engineers and technical stakeholders to gather information and translate it into comprehensive, user-friendly documentation. Additionally, you’ll contribute to the creation of materials that support both internal team workflows and external product understanding.

This position reports to our Director of Engineering and is based in our Bangalore, India office. The position will require a hybrid working arrangement based out of our Bengaluru office.

What you’ll do

  • Own the end-to-end documentation process, including gathering requirements, drafting, reviewing, and publishing content.
  • Make high-quality internal-facing documentation, such as system design overviews, technical processes, and API guides, with occasional contributions to external-facing materials.
  • Partner with engineers and cross-functional teams to ensure documentation reflects the latest developments and best practices.
  • Research and implement improvements to the organization and accessibility of Dialpad’s documentation repository.
  • Establish and maintain consistent documentation standards across teams.

Skills you’ll bring

  • Bachelor’s degree in a relevant field (e.g., Computer Science, Technical Writing, or a related discipline) or equivalent practical experience.
  • 3-5 years of experience in technical writing, preferably in the software or technology domain.
  • Strong ability to distill complex technical information into clear, concise, and accessible documentation.
  • Proven experience managing and organizing large documentation repositories using tools like Confluence, GitHub, or similar platforms.
  • Excellent communication and collaboration skills to work effectively with engineering and cross-functional teams.

Benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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