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Sales Manager, Small Business

Manila, Philippines

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Our Small Business sales team is essential to Dialpad's revenue growth and customer acquisition strategy. This team focuses on driving sales by leveraging channel leads and uncovering market opportunities to introduce Dialpad to new customers. Collaborating closely with Channel Partners, Sales Engineers, and Sales Managers, the VSB Sales team continually optimizes the sales process for efficiency and effectiveness.

Your role

As a Sales Manager for the small business segment at Dialpad, you will lead a team focused on driving growth and expanding our client base. Your role will involve engaging with potential customers, understanding their unique needs, and delivering effective solutions. You will collaborate with various teams, including Sales, Marketing, Product Development, and Management, to ensure alignment with the company’s growth objectives. Coaching your team to achieve both short- and long-term goals and recruiting top talent will be essential aspects of your position. By leveraging market insights and data-driven strategies, you will build strong relationships with clients to foster business growth. 

In this role, you will oversee outreach efforts and lead a team of account executives while working closely with Marketing and Sales to drive lead generation. With flexibility for remote work and regular in-person team activities, you will have the opportunity to shape our business development efforts and contribute to the organization’s continued success.

What you’ll do

  • Lead and oversee the initial contact and lead qualification process, ensuring a steady flow of high-quality leads for the team.
  • Develop and implement tailored outreach strategies that effectively communicate the value proposition to various market segments.
  • Collaborate closely with the Marketing and Sales teams to align messaging and campaign strategies, ensuring consistency and maximizing impact.
  • Conduct in-depth research on industry trends and client needs, guiding the team to enhance outreach effectiveness.
  • Provide mentorship and guidance to Small Business Sales Specialists, fostering their professional growth and optimizing team performance.
  • Regularly prepare and deliver comprehensive reports to the Philippine Sales Leader, updating on team activities, progress, and performance metrics, ensuring alignment with organizational goals and strategies.

Skills you’ll bring

  • Strong leadership abilities with a proven track record of guiding and motivating teams to achieve targets and objectives, including at least 2 years of managerial experience in managing Sales Account Executives.
  • Exceptional verbal and written communication skills, enabling effective collaboration with internal teams and external clients.
  • Proficiency in strategic planning and execution, with the ability to develop and implement tailored outreach strategies to drive results.
  • Analytical mindset with the capability to conduct thorough research on industry trends and client needs, informing data-driven decision-making.
  • Strong organizational skills and attention to detail, ensuring efficient management of lead qualification processes and pipeline development.
  • Ability to thrive in a fast-paced environment, adapting quickly to changing priorities and maintaining a high level of productivity.
  • Previous experience in business development or sales roles, preferably within the technology or telecommunications industry, is advantageous.
  • Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions.
  • Able to work US core hours (6am - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions and collaborative sessions.
  • Excellent internet connectivity required.

Who you are

You’re an energetic and motivated sales professional who thrives in a fast-paced environment. You’re passionate about helping businesses transform their communications and are excited to partner with channel teams to unlock growth opportunities. You’re resourceful, collaborative, and driven by results, making you an asset to the team.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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