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Senior Manager, Engineering - Integrations

London, UK

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team
Dialpad’s Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad's products with external services, including CRMs, ticketing systems and workforce management platforms. Our end-to-end products deliver intelligent workflow integrations with over 70 business applications such as Salesforce, Slack, ServiceNow, Okta, and more. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony.

Your role
As a Senior Engineering Manager of the Integrations team, you will lead a group of +10 Mid to Senior Full Stack Engineers and Engineering Managers located in Buenos Aires, Argentina; Vancouver, Canada; and Bengaluru, India.
You will collaborate closely with other engineering managers and teams also focusing on integrations to ensure alignment and efficiency while delivering multiple simultaneous projects with cross-functional stakeholders. While this is primarily a leadership role, occasional hands-on technical tasks may be required (Please note that the interview process involves two technical interviews: coding + design).

This position reports to our Director of Engineering, based in Vancouver, Canada, and is located in our London Office on a hybrid schedule. Candidates are expected to maintain flexible working hours to ensure overlapping with GMT, IST, and PST timezones for team meetings, discussions & escalations.

What you’ll do

  • Lead and support a team of mid-level to highly experienced engineers, fostering their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.
  • Help define a 1-3 year roadmap and vision for the Integrations team.
  • Collaborate with your direct reports to consistently support their career growth.
  • Evaluate technical design and architecture documents on an ongoing basis, to ensure scalability and alignment with evolving business needs.
  • Work closely with geographically distributed peers, including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders to align on engineering-wide priorities.
  • Own and drive large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution.
  • Promote and implement effective engineering processes and policies.
  • Contribute to the team growth by recruiting candidates from diverse backgrounds.
  • Get hands-on when needed, providing technical support and contributing to implementations.

What you'll bring

  • 6-8 years experience leading high-performing engineering teams, including managing and delivering cross-functional or multi-team projects.
  • 10+ years of professional experience as an engineer or engineering leader.
  • Proven experience in the development of Integrations & APIs.
  • Strong hiring and interviewing skills.
  • Experience in onboarding and mentoring engineers.

Dialpad benefits and perks

Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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