Speech Recognition Engineer

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

The Automatic Speech Recognition (ASR) team is responsible for creating some of the best models in existence for real-time transcription of customers' calls. Our engineers use cutting-edge techniques to ensure that each user has the best possible experience with our transcription service. ASR is also highly supported by teams of data analysts, curators, and annotators, as well as back-end engineers so that our engineers can focus on research, experimentation, and releasing production-ready models.

Members of the team are involved in the wider ASR community; we attend conferences and submit papers to them. The team hosts regular sessions where the latest community research is discussed and internal experimentation is presented, and engineers also invest significant time examining, testing, and contributing to new open-source tools. Articles by team members that highlight our work are continually published on the internet.

Dialpad’s ASR team plays a foundational role in our Ai products; everything derives from high-quality call transcripts.  This team collaborates closely with the Ai-DATA (analytics and annotation), Ai Engineering (back-end infrastructure), and NLP teams to constantly improve customer-facing Ai products, such as call summaries, action items, and interesting moments.

Your role 

As our newest ASR Engineer, you’ll own our model build pipeline, our annotation platform, and our formatting/inverse textnorm strategy. You’ll work closely with colleagues within ASR and across other Ai teams to ensure reliable, automated model builds, high quality data annotation, and transcripts that are a joy to read.

This position reports to our ASR Manager and has the opportunity to be based in our Seattle office (although most team members are distributed).

What you’ll do

In your first 30 days: 

• You’ll be onboarded and introduced to our large team of speech recognition engineers.
• You’ll explore and become familiar with our in-house tools and resources.
• You'll get to use our product and understand the key role that real-time speech recognition plays in Dialpad’s Ai products. 
• You'll be introduced to our vast array of available data sets that can be used for training state-of-the-art models.
• By the end of your first month, you'll have trained a baseline model for experimentation using our pipelines and tools.

In your first 60 days: 

• You'll have set short-term goals to improve on a baseline system.
• You'll have trained your first experimental model and have shared your results with the team.
• You'll be helping us expand our existing modelling technology to multiple dialects and languages.
• You'll have made your first contributions to our codebase and documentation.

By 90 days: 

• You’ll be contributing models and scripts to our resource base and providing summaries of your work.
• You'll be exploring new ideas and research from the latest conferences and articles.
• You'll be responsible for executing our longer-term vision for multilingual and multi-domain ASR.
• You'll be reviewing others' code and documentation and providing critical feedback and opinion on team projects.
• You'll have presented at one of our weekly learning sessions.

Skills you’ll bring

You are passionate about speech recognition and sufficiently experienced with state-of-the-art ASR technology such that you'll be able to immediately start using the cutting edge tools and ideas that we leverage. You have a solid foundation of knowledge and skills from a postgraduate degree related to ASR and relevant industry experience. 

You pace yourself and think through problems creatively and critically, and your eye is focused on impressing customers with stunningly accurate and fast transcriptions of calls. You don't stop at word error rate and go beyond industry standards by improving keyword accuracy, giving as many customers the same great experience as possible. You have the highest standards when it comes to implementing a blazing fast and seamless production transcription experience. You are not afraid to dive deep into the code and to come up with new hacks and architectures using the latest toolkits.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.