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Director, Technology Governance, Risk & Compliance

San Ramon, US

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Dialpad’s Director, Technology GRC  will manage organization-wide technology governance, risk & compliance programs to protect our organization's data, systems, and assets while ensuring adherence to relevant regulations and industry standards.  

Dialpad’s Security & Compliance aka Trust team plays an essential role in protecting Dialpad’s customers and business while enabling growth.  This team collaborates closely with various teams across the organization such as Engineering, Product, IT, Sales, Support, Finance, Legal and HR  to constantly build and enhance customer trust in Dialpad’s products.

Your role

As a Director, Technology GRC, you’ll have a mix of strategic and operational responsibilities working with cross functional stakeholders to lead a team establishing and continuously developing the global risk management & compliance framework, deployment roadmap, risk monitoring/reporting, and risk & compliance assurance for Dialpad.  You’ll also help consider the big picture and make recommendations for processes and controls that align with Dialpad’s growth strategy. In addition, you’ll be an ambassador for our GRC programs knowing how to communicate effectively and influence others without authority. 

This position reports to our Chief Security Officer (CSO) and has the opportunity to be based in our San Ramon, US Office.

What you’ll do 

  • Own organization wide technology governance, risk and compliance program.
  • Ensure the organization's compliance with relevant laws, regulations, and industry standards such as SOC 2, ISO 27001/27017/27018, PCI DSS,  GDPR, CCPA.
  • Develop and maintain a vendor risk management program to ensure third-party compliance with security standards.
  • Manage stakeholder (customer, partner) security questionnaires and assessment processes. Interface with customer management as necessary.
  • Oversee the development and delivery of security awareness programs.
  • Manage internal access recertification program including performing regular access reviews to ensure that users only have the access they need to perform their jobs.
  • Conduct ongoing risk assessments and assist in developing and executing a dynamic risk-based assurance plan. 
  • Lead improvements and design of innovative compliance solutions and controls across the Organization. 
  • Contribute to an environment that fosters innovation and enables continuous improvement of the risk and compliance mindset across the Company.
  • Consult with cross-functional stakeholders on risks and controls relevant to their processes.
  • Develop and maintain close coordination with cross-functional teams, including but not limited to: Engineering, Product, IT, Sales, Finance, Legal and HR.

Skills you’ll bring 

  • 10+ years related experience with a minimum of 8 years leading Governance, Risk, and Compliance or internal audit functions at technology driven companies. 
  • Strong understanding of governance, risk management, and compliance frameworks such as NIST, ISO, SOC2, PCI DSS or equivalent.
  • Knowledge and experience of key legal and regulatory compliance, e.g. GDPR, CCPA, SOX.
  • Advanced knowledge and experience leading data security, risk assessment & reporting, and control evaluation, design, and governance, with a track record of implementing effective risk mitigation strategies. 
  • Experience managing vendor risk management program.
  • Experience supporting customer facing teams by delivering exceptional security advisory services including RFP support to build and maintain customer trust. 
  • Experience in collaborating with and influencing key stakeholders and ensuring security strategies align with business objectives. 
  • Exceptional communication skills and the ability to convey complex security concepts to non-technical stakeholders.
  • Ability to thrive in a high demanding organization with ability to prioritize based on customer and stakeholders need.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

For exceptional talent based in California the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

California Salary Range

$243,100 - $300,033 USD

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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