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Manager, Design

Buenos Aires, Argentina

About Dialpad

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.

About the team

Design at Dialpad is at the forefront of creating intuitive, innovative, and beautiful products that transform the way the world works together. We strive to design high-quality end-to-end experiences while maintaining an inclusive and collaborative culture. To us, attitude, and will, are as important as hard design skills.

Your role

Help build the future of AI-powered business communications at Dialpad. The Dialpad Design team is an integral part of Dialpad’s success. We’re quickly scaling our team, assembling a world-class team of curious problem solvers who are passionate about keeping humans first in this new age of AI technology. We believe that great design is a strategic differentiator for Dialpad, but that differentiation doesn’t just happen. It takes a dedicated, collaborative team who work hard to advance Dialpad’s mission to empower businesses and their people to be wildly successful while doing career-defining work.

Dialpad is seeking a Design Manager to lead and inspire a team of talented designers delivering exceptional experiences across our products. The Dialpad Design team is a growing, essential part of the company’s success—and we’re looking for a collaborative leader to help us deepen our impact by elevating design quality, fostering professional growth, and championing customer-first thinking. This is an exciting opportunity to shape the future of a dynamic design team, mentor designers globally, and make a lasting impact on a product used by millions worldwide.

This position reports to our Director of Product Design and is based in our Buenos Aires, Argentina office.

What you’ll do

  • Build a positive, inclusive environment that motivates designers to deliver high-quality experiences and align their efforts with company-level strategic goals.
  • Provide mentorship, feedback, and support for designers to reach their career goals, empowering them to thrive and grow into future leaders.
  • Partner with Product and Engineering teams to ensure alignment, provide feedback on prioritization and roadmapping, and support your team in delivering impactful, on-time work.
  • Guide exceptional design work through clear feedback, thoughtful critiques, and effective coaching. Ensure the team’s work consistently meets and exceeds quality standards.
  • Help frame projects within the context of company and product goals, identifying opportunities to address key business metrics and competitive advantages.
  • Collaborate with Product Management to translate strategy into actionable product direction. Facilitate system and concept design to align with Dialpad’s principles and customer needs.

Skills you’ll bring

  • 8+ years of relevant experience in software product design.
  • At least 2 years of people management experience, leading teams of 3-5 designs with a proven ability to develop talent and maintain team engagement.
  • Multiple documented examples of leading teams to deliver exceptional, impactful, and delightful work that drives measurable business success.
  • Deep understanding of design principles, product strategy, and customer-centric thinking to create innovative and effective solutions.
  • Excellent communication, collaboration, and presentation skills, with the ability to articulate design concepts and rationale to a diverse set of stakeholders.
  • Strong collaboration skills with cross-functional teams, driving alignment across Product, Engineering, and Marketing partners.
  • A player-coach mentality, with the ability to mentor designers while stepping in to directly contribute when needed.

Extra-special candidate will have:

  • Experience working with business applications or AI-powered SaaS products.
  • Active engagement with the design community through writing, speaking, or open-source contributions.
  • Strong understanding of the communication, sales, or contact center software market.

All applicants need to provide a portfolio with examples of their leadership in fostering team growth, improving processes, and delivering designs that drive business impact. This role is ideal for someone passionate about helping teams and individuals succeed while delivering exceptional design solutions that align with business goals.

Help us revolutionize business communication at Dialpad.

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. 

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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