Sr. Deal Desk Analyst

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Senior Deal Desk Analyst, you’ll own and manage the internal deal desk processes and work closely with other internal stakeholders, such as Sales, Legal, and Finance, to ensure Dialpad’s deal quality is at its best while striving for efficiency across the sales process.
You will be responsible for supporting Global Sales and CX teams as part of the greater Operations and Strategy organization. They function in an integral role in the end-to-end deal cycle, acting as the primary point of contact and subject matter expert for deal structuring, quoting, pricing, commercial negotiations, and booking validations. In this role, you’ll combine your critical thinking and strong communication skills to become a strategic business partner for Sales.

Dialpad’s Global Deal Desk team plays an essential role in the success of Dialpad. This team collaborates closely with multiple stakeholders across the business to constantly improve areas within the end-to-end sales cycle while maintaining and adhering to business policies and procedures.

This position reports to our Deal Desk Manager and is based in our Buenos Aires, Argentina Office.

What you’ll do 

• Develop in-depth knowledge of Dialpad’s licensing and pricing models to provide profitability analysis and deal structuring support to our global sales teams.
• Utilize critical thinking skills to find creative solutions to meet customers’ needs while adhering to Dialpad’s selling policies.
• Function as the point of contact and subject matter expert for pre- and post-sales activities, including deal approval, order/booking validation, and account provisioning.
• Work cross-functionally with various stakeholders within the business, such as Legal, Finance, and Revenue Operations.
• Document internal deal desk processes/procedures and find innovative ways to improve them to support business growth.

Skills you’ll bring

• 4+ years of experience in related processes such as sales operations, finance, and sales strategy.
• Strong attention to detail and communication skills.
• Expertise in deal structuring and negotiation.
• Comfortable working in Salesforce and with CPQ tools.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.