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Product Designer, Platform

London, UK

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
You will join the Platform Design team, which provides essential support across many cross-cutting features and experiences that power Dialpad's AI-powered business communications suite. We’re looking for a Product Designer who’s excited to explore a variety of product challenges across the entire Dialpad ecosystem. You’ll collaborate closely with other designers, engineers, and product managers to craft intuitive, scalable experiences that help people connect and communicate better—powered by AI. This role is a great fit for someone who enjoys learning quickly, adapting to new problem spaces, and experimenting with AI tools as part of a growing design practice.

This position reports to our Sr. Manager, Product Design, and the opportunity is based in our London Office, UK, with hybrid working.

What you'll do

  • Design clear, scalable experiences in collaboration with others across the Dialpad platform.
  • Participate in problem discovery and ideation, turning insights into clear user flows, prototypes, and design solutions.
  • Collaborate closely with cross-functional partners to align on requirements and bring work from concept to implementation.
  • Use AI tools to accelerate research, generate ideas, and explore design variations.
  • Apply excellence in interaction and visual design, raising the bar for quality and usability across your work.
  • Present your work clearly and incorporate feedback often.
  • Support usability testing and research efforts to learn directly from users and continuously improve designs.

Skills you'll bring

  • Have 2–4 years of product design experience.
  • Have a portfolio demonstrating strong visual design, interaction design, and UX design skills.
  • Be curious and adaptable, comfortable exploring different types of projects and problem domains.
  • Communicate clearly and thrive in collaborative, cross-functional settings.
  • Enjoy learning from feedback and iterating quickly.
  • Be comfortable using AI-assisted design tools for exploration, ideation, and research.
  • Value inclusive, accessible, and human-centered design.

Extra-special candidates will have:

  • Deep experience using AI tools for assisting their work.
  • Familiarity with communications, collaboration, contact centre, or AI products.
  • Demonstrate ability to work with front-end technologies and work with engineers to implement their work.
  • Have experience in SaaS or platform design environments.

All applicants must provide a portfolio that showcases examples of their impact and ability to deliver work effectively and collaboratively. You’ll thrive here if you love solving real problems for real people and are energised by learning and improving every day

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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