Senior Site Reliability Engineer

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

About Diligent

Diligent is the world’s largest GRC SaaS provider, serving nearly 1 million users from 25,000 organizations around the world. Our software enables holistic and informed conversations about governance, risk and compliance and ensures CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from across the organization. Our world-changing idea is to bring technology, insights and confidence to leaders so they can build more effective, equitable, and successful organizations – and create lasting, positive impact on the world. We seek to empower organizations to be better for their stakeholders and communities, for their customers and employees, for their bottom line. Headquartered in New York, Diligent also has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.

Position Overview

Diligent is looking for a Senior Site Reliability Engineer. You will be responsible for system availability, infrastructure, and process automation. Your focus will be to work with a global team of SRE with the goal of reducing toil by measuring repetitive, manual tasks, and automating them where possible. Strong communication skills will be required as you will be working with multiple development teams to implement more efficient and reliable procedures. The ideal candidate will be hands on and always looking for improvements.  

You Are

• A team player with excellent communication and collaboration skills.
• Always ready to learn and experiment with leading/innovative technologies.
• Not afraid of change and passionate about process improvement.
• Someone who cares about reliability, availability, security, and wants to develop autonomous solutions.

 Key Responsibilities

• Maintenance and support of global applications which run on Red Hat Enterprise Linux, Microsoft Windows, and Kubernetes.
• Supporting multiple Diligent datacenters and deployments in the Cloud (AWS, Azure, GCP).
• Provide support to development teams on monitoring, scalability, and reliability.
• Contribute to incident management and response efforts for all Diligent applications.
• Define automated playbook that integrates with ServiceNow and our incident management systems.
• Defining and measuring SLIs, SLO and SLA.
• Improving application performance and availability via log and metric analysis and anomaly detection.

Required Experience/Skills:

• Systems administration experience (Linux or Windows or Cloud)
• Experience with Kubernetes, Docker, or related containerization software.
• Knowledge of configuration management, release automation, and orchestration technologies
• Excellent verbal and written communication skills. Cross functional collaboration skills and relationship building skills are a must. 
• Good working experience for a wide range of technologies, frameworks, and platforms such as AWS Cloud, Windows, Linux, and Kubernetes,
• Working knowledge (or willingness to learn) of automating infrastructure components (e.g., routers, load balancers, cloud products, container systems, compute, storage, and networks)
• Participate in architectural sessions and provide solutions to complex problems

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}