Business Systems Analyst

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

Learn more at diligent.com.

Diligent

Position Overview

The Business Systems Analyst has responsibility for supporting our global Finance team by collecting and documenting business requirements as well as developing solutions that add tangible strategic and operational value to the business. We are thrilled to be expanding our Business Technology team in Bangalore.

If you have strong analytical skills with prior experience supporting a full business lifecycle on a cloud-based ERP system such as NetSuite or similar and keen to grow your career in a truly global role, this is the perfect opportunity for you.  

Key Responsibilities

• Collect and analyze business requirements and prepare and present clear business and technical analysis.
• Configure and support current implementation of NetSuite One World, including multiple subsidiaries, system configuration, web services, and electronic payments. 
• Support and assist in configuration of chart of accounts, GL, AP, AR, multiple currencies, asset management, customer, vendor and item masters.
• Develop, test and deploy customized fields, forms, workflows, custom records, advanced PDF templates and user roles to meet business requirements.
• Support finance teams in managing data quality by interfacing data from legacy systems. 
• Contribute to solution design and development, participate in validation and testing of solutions.
• Review test conditions and expected results for product, performance, and user acceptance testing
• Work with business partners to ensure support tickets are efficiently resolved and tickets closed out within agreed upon SLA’s.
• Configure and support use of NetSuite tax integrations through Avatax, Avalara ECM, and Avalara VAT Reporting
• Assist in the configuration and support of additional enterprise financial applications, such as OpenAir (NetSuite SuiteProjects Pro), OneStream, Coupa and Concur.

Required Experience/Skills:

• 2-5 years prior NetSuite/ERP experience in a software company is required.
• A good understanding of finance/accounting concepts & systems is required.
• General understanding of software industry business practices as related to Finance/Accounting (Accounts Receivable, Accounts Payable, General Ledger, Invoicing), FP&A, Procurement, and Professional Services.
• Strong quantitative skills, attention to detail, critical thinking, and the ability to support multiple projects simultaneously.
• Experience supporting executive requests for reports, KPI’s etc
• Strong skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Strong analytical and problem-solving skills; ability to work creatively in problem solving environment.
• Ability to balance technical skills with business savvy – ability to transform end-user needs into technical and functional requirements.
• Excellent customer service skills; ability to form relationships both externally and internally 
• A pro-active approach with the ability to think outside the box
• Strong written and verbal communication skills. 

Preferred Experience: 

• In addition to working with NetSuite applications, previous experience with the following applications is also desirable: SalesForce, Avalara, OneStream, OpenAir (NetSuite SuitProjects Pro), Coupa, Concur, and Docusign. 
• Experience with software revenue recognition desired.

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney. 

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}