Director, Site Reliability Engineering

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

Position Overview:

Brainloop, a Diligent brand is seeking an experienced and visionary technical leader to lead its Munich technology operations and drive the modernization of its infrastructure landscape. This is a hybrid role, combining technical transformation leadership, client-facing engagement, and site management responsibilities. The role bridges offers overarching strategic vision of our technology with the delivery focus of a Director of Site Reliability Engineering (SRE), ensuring operational excellence, cloud transformation, and alignment with business objectives.

The Site Leader will oversee the Site Reliability Engineering (SRE) and Infrastructure Operations functions, managing outsourced data centres and cloud migration projects on AWS ecosystem. Acting as both a local leader and technical authority, this person will ensure the reliability, scalability, and performance of mission-critical systems while fostering innovation and collaboration across teams.

Key responsibilities: 

• Execute and oversee the management of outsourced data centers ensuring strong security/compliance alignment. 
• Drive and oversee the tech transformation projects including cloud readiness, cloud migration to AWS ecosystem. 
• Establish and maintain SRE best practices, ensuring reliability, scalability, and operational excellence.
• Act as the executive leader on site, ensuring effective communication between global and local teams.
• Drives a culture of operational excellence, continuous improvement and customer obsession
• Oversee and optimize relationships with outsourced data center and technology partners.
• Negotiate service levels, ensure compliance, and manage vendor performance.
• Collaborate with internal stakeholders (Sales, Product, Security, and Operations) to ensure delivery of best-in-class services
• Serve as a technical and commercial interface with key enterprise clients in the DACH region.
• Translate complex technical concepts into clear business outcomes for customers and executives.
• Represent Brainloop and Diligent at customer meetings, industry events, and executive briefings. 

Required Experience/Skills

•  10+ Years’ experience in Build and Release Engineering/ Site Reliability.
• Bachelor’s degree in computer science, Engineering, Math, or related field.
• Proven experience managing outsourced data center services, operations and hands-on experience leading large-scale migration programs in AWS ecosystem.  
• Strong vendor management and contract oversight experience. 
• Executive-level client-facing capability and comfort representing the company in high-stakes settings. 
• Strong people leadership skills, with experience managing and developing technical teams. 
• Fluent in German and English. 

 Preferred Experience/Skills

•   Experience within AWS or an AWS Partner organization
• Previous experience in a technology transformation leadership

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

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