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IT Analyst (Secret Level Security Clearance)

Torrance, California, United States

Divergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPS™) that comprehensively uses machine learning to optimally engineer, additively manufacture, and flexibly assemble complex integrated vehicle structures and subsystems. Products created using DAPS are superior in performance, lower in cost, rapidly customizable to meet mission and customer-specific requirements, faster to market, and scalable on demand to high volume production. Divergent is a qualified Tier 1 supplier to global automotive OEMs, and Divergent is now expanding to support mission critical needs in the Aerospace and Defense sector. Join us to be a part of this transformative journey, where your impact will shape the future of technology and production. 

Purpose

Ensure reliable, secure, and efficient IT operations for Divergent through exceptional frontline service, technical administration, and hands-on support. This role is a crucial component of our three pillars of I.T. and offers an excellent opportunity to grow across multiple domains.

The Role

  • Be a primary, cross-functional point of contact for Tier 1 IT support
  • Prioritize tickets, calls, and other support requests and escalate as necessary
  • Support end-users across the organization by triaging and resolving Tier 1 service desk tickets, ensuring timely and effective communication. Follow up as necessary.
  • Assist with configuration, administration, and day-to-day management of cloud-based applications including but not limited to Microsoft 365, Azure, and other SaaS platforms.
  • In collaboration with senior infrastructure staff, maintain and troubleshoot networking hardware such as switches, routers, wireless access points, and firewalls
  • In collaboration with senior security staff, monitor systems for anomalies or indications of security issues; assist with investigations and documentation of security incidents.
  • Support ongoing compliance with security frameworks such as NIST 800-171 and CMMC.
  • Proactively learn and grow within each responsibility area. This position is ideal for someone who thrives on variety and is looking to expand their skillset across multiple facets of modern IT.
  • Participate in an on-call rotation and perform occasional after-hours maintenance as required.
  • Operate with integrity, discretion, and professionalism when handling confidential information and security responsibilities.

 

Basic Qualifications

  • Ability to lawfully access information and technology that is subject to US export controls 
  • U.S. Citizen with active or recent Secret Level Security Clearance
  • Demonstrated experience or education in IT support, systems administration, or related technical fields
  • Working knowledge of cloud platforms such as Microsoft 365 or Google Workspace
  • Familiarity with basic networking concepts and hands-on experience with hardware
  • Interest and basic understanding of cybersecurity principles
  • Strong problem-solving skills and a proactive attitude toward learning and development
  • Excellent verbal and written communication skills
  • Excellent time management skills
  • 2+ years in a technical support or IT generalist role

Preferred Qualifications

  • Active TS or TS/SCI clearance
  • CompTIA A+, Network+, Security+, or other relevant certifications, and/or education
  • Experience with compliance standards such as NIST 800-171, CMMC, or ISO 27001
  • Hands-on experience with ticketing systems and endpoint management tools
  • Experience working in a manufacturing, aerospace, or government contractor environment

Work Environment

  • Hybrid as appropriate. Onsite presence is expected (minimum 2-3 days per week) or certain networking and hardware-related tasks. Flexible scheduling available depending on responsibilities and team needs.

Compensation

At Divergent, our pay range is based on the level of the job. For this role, we will consider candidates at levels S02 - S03 as evaluated through our interview process. 

  • Specialist / S02: $34-47/hour 
  • Specialist / S03: $40-55/hour 

Pay Range

$34 - $55 USD

What We Offer:

  • Holistic Compensation Package: Enjoy a world-class compensation package that includes a competitive salary, equity plan, and discretionary results-based incentive bonus opportunities, ensuring you're truly valued for your contributions.
  • Wellness and Time Off: Embrace a healthy lifestyle with paid vacation, sick time, and company holidays, including a year-end shutdown to recharge. We support growing families with paid parental leave, recognizing the importance of bonding time.
  • Comprehensive Health and Wellness: Prioritize your well-being with our comprehensive health and wellness benefits, offering both HMO and Premium PPO options. Additionally, benefit from company-sponsored life insurance and short and long-term disability coverage for peace of mind.
  • Investment in Growth: We're committed to your professional development. Take advantage of reimbursement opportunities for learning and development initiatives, empowering you to continuously expand your skill set and reach peak performance.
  • Collaborative and High-Performing Environment: Join our collaborative, dynamic, and high-performing team within a fast-paced, mission-driven company. Together, we're disrupting the traditional manufacturing industry, fostering innovation, and integrating people and technology to reduce our footprint. 


Equal Employment Opportunity
Divergent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected characteristic. Divergent provides affirmative action in employment for qualified Individuals with Disabilities and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
EEO Poster 

In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected. 
 
E-Verify: Right to Work
Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.
Eligibility to Work Poster (English) | Eligibility to Work Poster (Spanish)
 
Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO)
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), we will consider for employment qualified applicants with arrest and conviction records.

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