Product Designer (x,f,m)

Welcome at DKB Code Factory…. 

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At DKB Code Factory, we design digital banking experiences used by millions of customers every day. As a Product Designer, you will help shape how customers interact with AI-powered features that simplify complex banking journeys, reduce friction, and enable effective self-service.

You will work closely with product, engineering, data, and business stakeholders to turn complex requirements into intuitive, accessible, and scalable user experiences. A strong focus of this role is designing AI-enabled interactions (e.g. DKB AI Assistant, Postfach, profile and communication touchpoints) and continuously improving them based on real user behavior and data.

This role combines discovery, hands-on design, and iterative optimization; ideal for someone who enjoys shaping product vision, validating ideas with users, and seeing their work make a measurable impact in production.

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{ your_responsibilities: [

• Collaborate with cross-functional teams to design and deliver AI-enabled customer interactions, including the DKB AI Assistant.

• Lead and contribute to discovery and vision workshops for key banking touchpoints such as Postfach, profile, and communication flows.

• Design end-to-end UX flows and iterate based on validated user feedback, analytics, and technical constraints.

• Drive continuous improvement of launched features using customer insights, support data, and performance metrics to increase self-service and task completion.

• Prepare clear design handoffs, specifications, and documentation to enable smooth collaboration with development teams.

• Advocate for accessibility, responsive design, and consistent use of design principles and the design system throughout the product lifecycle.

] } ;

{ expectations_and_goals: [

0–3 months

• Deliver at least one AI-enabled interaction to production, demonstrating measurable improvements in user effectiveness and/or reduced support demand.

• Actively contribute to discovery and vision workshops, co-creating clear vision and mission artifacts for key banking touchpoints.

3–6 months

• Design and iterate end-to-end UX flows for Postfach, profile, and communication experiences, with validated improvements in usability and user satisfaction.

6–12 months

• Drive continuous improvement cycles for launched features using analytics, customer feedback, and support data, achieving quantifiable gains in self-service usage and task completion rates.

] } ;

{ following_qualifications_would_be_in_line_with_our_desired_profile_for_this_position: [

• 3-5 years of experience in UI/UX design, ideally within digital banking, fintech, or complex digital products.

• Proficiency with Figma (including FigJam and Figma Make), as well as experience working with design systems.

• Experience collaborating in agile, cross-functional product teams.

• Solid understanding of UX principles, accessibility standards, and responsive design.

• Ability to translate complex requirements and constraints into intuitive, user-centered solutions.

• Proactive, collaborative mindset with a strong interest in continuous learning and improvement.

• Excellent English communication skills (C1 level or above).

• You're passionate about your work, but also know how to enjoy your free time!   

] } ;