Manager, CS Ops
COMPANY OVERVIEW
Domo puts data to work to help everyone multiply their impact. Domo gives every kind of user real-time insights they can act on, with secure, easy-to-use, AI-powered data experience that drives a culture of data curiosity.
POSITION SUMMARY
This role is required to be in office 5 days a week.
The Manager, CS Operations plays a critical role in Domo’s success. This role will report into the VP of Operations within Client Services and will lead a cross-functional team of data/operations personnel and solutions engineers. This is a fast-paced, high-impact role that requires a robust mix of technical and soft skills. This is not a remote role.
KEY RESPONSIBILITIES
- Own & execute on all aspects of CS data & operations [Data engineering, data pipeline, data strategy, ETL, visualization, interpretation, recommendations, project management, resource allocation/prioritization, etc.];
- Manage forecasting for customer retention and growth [Managing forecasting with/for various executive leaders across the org];
- Own & manage internally built CS apps and CS utilized systems [Asana, Salesforce, etc.];
- Support cross-functional analytics requests as needed;
- Lead and manage a team of ops and analytics professionals;
- Utilize a consultative approach with various business groups to gather requirements and fulfill requests.
JOB REQUIREMENTS
- University degree, or equivalent experience with an emphasis in business, finance, data science, statistics, management, information systems, or related field;
- Strong SQL and data cleansing skills [5+ years];
- Strong PPT/Excel skills;
- Strong aptitude using BI tools [5+ years];
- Experience working directly with executives;
- Experience managing post-sales metrics such as Retention, NRR, etc.;
- Familiarity with formulation and implementation of operational processes;
- Experience using Domo is preferred;
- Experience leading a team of analytics/operations professionals;
- Project management experience;
- Experience working in SaaS and a solid understanding of the SaaS business model;
- Experience with data science tools and methodologies [e.g. Python/R, regression, predictive modeling, etc.];
- Experience building and maintaining predictive models;
- Understanding of all major areas of the business and how they inter-relate [Finance, HR, product, sales, marketing, etc.].
LOCATION: American Fork, UT
BENEFITS: https://www.domo.com/company/careers/culture
Domo is an equal opportunity employer.
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