Senior Technical Support Advisor - EMEA

 

COMPANY OVERVIEW

Domo puts data to work to help everyone multiply their impact. Domo gives every kind of user real-time insights they can act on, with secure, easy-to-use, AI-powered data experience that drives a culture of data curiosity.

POSITION SUMMARY

As a Senior Technical Support Advisor, you play a key role in the daily success of our customers and Support organization. You will be focused on developing strategic relationships, assisting clients with their digital transformation, and increasing brand loyalty and referenceability. You will join an enthusiastic, fast-paced, and dynamic team.  Domo thrives on providing a world-class customer experience. A successful candidate will have demonstrated sustained exceptional performance, innovation, creativity, insight, and good judgment. 

KEY RESPONSIBILITIES

• Provide exceptional white-glove service by connecting and building relationships with our customers with each interaction;
• Thinking outside the box to effectively solve customer concerns and issues;
• Translate customer business requirements into technical solutions that meet the needs specified;
• Advises and assist customers to adopt best practices and provides enablement;
• Advocate for our strategic customers with internal teams and during account planning;
• Communicate technical concepts clearly and effectively;
• Develop and maintain technical expertise and knowledge of Domo’s platform to help provide an exceptional interaction;
• Provide timely (SLAs), constant, and ongoing communication with customers regarding their support cases until those cases are solved.

JOB REQUIREMENTS

• Bachelor's degree in a technical field (computer science, mathematics, statistics, etc.) or 3-5 years related experience and/or training;
• 3 - 5 years of experience in technical support or software application support;
• Exceptional communication and interpersonal skills to build trust with customers and fully meet their needs;
• Demonstrated technical aptitude with the ability to lead a dialogue around SaaS products;
• Strong SQL experience;
• Experience with one or more of the following is highly preferred: programming languages, APIs, relational databases, HTML / Java Script / content development;
• Excellent verbal (telephone) and written communication skills and professional etiquette;
• Flexible and adapts well to rapid change;
• Availability to travel up to 20% to customer locations (safety and business need permitting);
• Some evening, weekend and holiday work required.

LOCATION: London, England

Domo is an equal opportunity employer. 

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