SDR Manager

About Donorbox

Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 80,000 global organizations to raise over $2B in donations. 🚀

Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 120-person team based in 16+ states and 23+ countries.

🏅In 2023, Donorbox achieved the Leader status in Nonprofit and was recognized for Best Functionality & Features in Fundraising by GetApp. We're proud of what we do, and our product reflects it!

The Role

As the SDR Manager at Donorbox, you will oversee and drive the day-to-day activities of our Sales Development Representatives (SDRs). You’ll play a pivotal role in building and optimizing our sales pipeline, ensuring success through detailed planning, consistent execution, and performance measurement. This role encompasses both outbound and inbound responsibilities, including defining ideal leads, crafting compelling messaging, measuring SDR activity metrics, and converting inbound leads into opportunities.

Your ultimate success will be determined by the number of demos booked by the SDR team under your leadership, through outbound efforts. You’ll be managing a current team of four SDRs, with the opportunity to expand the team as we continue to grow.

Please note: This role will start remotely but will require full-time in-office work once the office is opened.

Responsibilities

• Lead, manage, and develop a growing team of SDRs, ensuring their success in achieving individual and team KPIs.
• Define ideal customer profiles and refine target lead lists for outbound efforts.
• Collaborate with marketing and sales teams to develop and implement effective outbound messaging strategies.
• Monitor SDR activities, including outreach volume, conversion rates, and demo bookings, using data-driven insights to optimize performance.
• Conduct regular coaching sessions, providing constructive feedback and professional development opportunities for team members.
• Create scalable processes and systems to support SDR growth and efficiency.
• Report on SDR team performance, identifying areas for improvement and ensuring alignment with broader sales goals.
• Hiring, onboarding, and training new SDRs as the team expands.

Qualifications & Experience

• 3+ years of proven experience as an SDR Manager, with additional 4+ years as an SDR in a SaaS or technology-driven environment.
• Demonstrated expertise in outbound strategy, with a track record of successfully building pipelines and driving results through outbound efforts.
• Experience leading teams to convert both outbound and inbound leads into sales opportunities.
• Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.
• Detail-oriented with excellent organizational and time-management skills.
• Exceptional communication and interpersonal skills, with the ability to inspire and motivate a team.
• Experience with CRM platforms and sales engagement tools (e.g., HubSpot, SmartLeads, Sendspark, Canva).
• A results-driven mindset with a track record of meeting or exceeding pipeline and demo booking goals.
• Ability to thrive in a fast-paced, high-growth environment.

Details

• Based in Cape Town, South Africa
• Salary: $25,000 USD per annum

Benefits & Perks

• Eligibility for employee equity plan (stock options)
• Health insurance premium reimbursements, up to 75% for you and your family
• Generous time off policy of 21 days (birthday included 🎉), 8 holidays of your choice, and 2 paid volunteer days
• Wellness program with fitness and mindfulness classes
• Love your work and our mission of serving nonprofits!

The Application Process

We have 4 stages:

1. Apply here and fill out our questions to tell us about you!
2. Prescreen Call with Talent Acquisition Associate
3. Interview with Hiring Manager
4. Panel/Final Interview

If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!