DYO-Client Technology Manager

Join Us as a Client Technology Manager (CTM)

Are you a customer‑focused technology professional who excels at building trusted relationships, translating complex technology into business value, and guiding organizations toward smarter IT decisions? We are seeking a Client Technology Manager (CTM) to serve as the primary technical advisor and advocate for our managed services clients.

This role is ideal for a technically strong, client‑facing leader who thrives at the intersection of technology, strategy, and customer success, ensuring clients receive measurable value, proactive guidance, and continuous improvement from their IT investment.

---

Why This Opportunity Stands Out

Client-Centric Impact
Partner directly with customers to shape their IT maturity, mitigate risk, and align technology investments with business objectives—becoming a trusted long‑term advisor.

Strategic & Technical Growth
Leverage a broad technical environment across infrastructure, cloud, networking, and Microsoft technologies while developing consultative and strategic advisory skills.

Collaborative MSP Environment
Work cross‑functionally with Account Management, Solution Engineering, Service Delivery, and Leadership in a high‑performance, service‑driven culture.

---

Awesome Benefits

• Medical, Dental & Vision Coverage
• Life Insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA & HSA options
• Pet Insurance (because pets are family!)
• …and much more!
•  Full benefits overview at dyopath.com/careers

---

Role Overview

• Location: Remote
• Travel: May be required based on operational need
• Schedule: 1st Shift (8a–5p), Monday–Friday
• Compensation: $95k-$110k (annually)

---

Your Mission as a Client Technology Manager (CTM)

As a CTM, you will own the technical relationship between DYOPATH and an assigned portfolio of clients. You will act as their primary technical liaison—guiding IT maturity, managing risk, overseeing escalations, and ensuring DYOPATH consistently delivers measurable value aligned with client goals.

You will proactively identify opportunities, coordinate internal resources, and advocate for client needs while maintaining strong alignment with Account Managers and service teams.

---

Key Responsibilities

• Serve as the primary technical point of contact and client liaison, owning the end‑to‑end technical partnership between DYOPATH and assigned customers.
• Perform comprehensive discovery of client environments during onboarding to ensure a complete understanding of infrastructure, systems, and risks.
• Develop strategic technology recommendations that advance IT maturity and support long‑term business objectives.
• Provide expert guidance on technologies and managed services that help clients gain a competitive advantage.
• Collaborate across DYOPATH departments to address service requests, escalations, billing concerns, and relationship matters.
• Partner closely with Account Management and Solution Engineering to scope opportunities and participate in technical discovery and planning calls.
• Manage service levels through ongoing collaboration, feedback, and identification of training or improvement opportunities.
• Conduct regular risk assessments, helping clients identify, prioritize, and mitigate technology risks.
• Own and manage escalations and quality incidents, including root cause analysis and corrective action planning.
• Act as the key technical contact during major incident and problem management events.
• Ensure DYOPATH delivers agreed‑upon value, metrics, and outcomes—and that customer perception aligns with performance data.
• Resolve complaints proactively and track all processes related to client satisfaction and expectations.
• Maintain a structured cadence of onsite visits, remote check‑ins, and internal alignment meetings with DYOPATH stakeholders.

---

What You Bring

Education & Experience

Required:

• Bachelor’s degree in business, Information Technology, or a related field
• Minimum 3 years in an MSP operational role
• Minimum 3 years in a client‑facing technical role
• Equivalent combinations of education and experience may be considered

---

Knowledge, Skills & Professional Attributes

• Strong, well‑rounded technical foundation in:
  • IT infrastructure
  • Networking
  • Project management
  • Microsoft technologies (Windows Server, Active Directory, Exchange, Azure, Microsoft 365)
• Experience supporting clients under managed services agreements
• Ability to translate technical concepts into clear, non‑technical business language
• Business acumen to provide strategic technology consulting
• Excellent communication, organization, and time management skills
• Ownership mindset with a strong drive to achieve performance goals
• Results‑oriented, service‑driven approach
• Professional poise, sound judgment, and confidence in client interactions

---

Certifications

Preferred:

• PMP and/or ITIL certifications

---

Why Professionals Choose This Role

This role offers the opportunity to become a trusted technical advisor, influence client success, and balance hands‑on technical insight with strategic consulting. You’ll play a visible role in driving customer satisfaction, operational excellence, and long‑term partnerships.

---

Ready to Be the Client’s Trusted Technical Partner?

If you are passionate about technology, relationship management, and creating measurable business value for clients, we invite you to apply for the Client Technology Manager (CTM) opportunity at DYOPATH.