New

Sr. Engineering Product Manager

Mountain View, US

About EarnIn

As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks.

We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey.

Position Summary

As a leading Fintech company, we prioritize Customer Experience (CX) as a core component of our success. Our 24/7 global operations support multiple service channels, making operational efficiency and data-driven insights critical to delivering an exceptional customer experience at scale. 

We are looking for a Sr. Engineering Product Manager to partner with our Customer Experience team and drive impactful, scalable product solutions aimed at improving quality, efficiency, and margin per user. This role sits at the intersection of engineering and operational execution — ideal for a highly technical individual capable of transforming complex problems into optimized, measurable outcomes. You will lead cross-functional initiatives focused on the continuous optimization of support experiences across multiple service variants. You’ll work cross functionally to identify user pain points, engineer scalable process improvements, and optimize tooling, ensuring high-impact initiatives are executed at scale..This role will report into CX leadership but remain on the Engineering Product Management ladder. You will be expected to operate as a true cross-functional owner — someone who can drive product thinking through operational excellence.
 
This position is open to hybrid applicants based in the Bay Area. This role will require in-office work 3-4 days a week. The US base salary range for this full-time position is $189,000 - $231,000 + equity + benefits. Our salary ranges are determined by role, level, and location.

What You’ll Do:

  • Work closely with CX Ops to lead the design and optimization of scalable, low-effort customer support experiences by identifying opportunities for automation, monitoring, and optimization through technical collaboration, structured design reviews, and architectural alignment focused on operational scalability.
  • Develop advanced SQL queries and integrate with business intelligence tools and data modeling to present insights to cross-functional teams.
  • Leverage technical data analysis, systems knowledge, and engineering collaboration to translate operational needs into system-level enhancements and architectural improvements that strengthen the support platform.
  • Act as the key liaison between Customer Experience (CX), Product, and Engineering teams, apply a mix of debugging, systems design, technical architecture considerations, and analytical reasoning to address systemic issues, ensuring operational and engineering constraints are reflected in product decisions.
  • Define success metrics using data fluency, tooling, and collaboration skills to build accountability frameworks, and help MMs (Magic Makers) align against product goals and execute against measurable outcomes.
  • Navigate complex, cross-functional challenges, bringing clarity and driving momentum in initiatives that require both technical and operational alignment.
  • Own the strategy for customer experience and margin-focused initiatives, aligning technical teams, product managers, and operational stakeholders to define and drive scalable solutions 

What We’re Looking For:

  • 5+ years of Engineering Product Management or related technical roles with a strong background in data-driven product optimization 
  • Bachelor's or Master’s degree in Engineering, or a related field
  • Proven ability to operate independently with minimal direction in operationally complex environments, managing large-scale systems, debugging, systems design and backend development
  • Strong analytical and communication skills
  • Familiarity with agile product development and experience with Jira, Confluence, or similar project management tools.
  • SQL and Python proficiency for querying and analyzing large data sets
  • Experience with support platforms and workflows (Zendesk, Salesforce, etc) and building integrations and other infrastructure
  • Experience with advanced data analytics platforms, including machine learning or predictive analytics, to enhance customer experience

 

#LI-Hybrid

 

At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant. 

EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.

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