Senior Identity and Access Management Administrator

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.

Position Overview:

Elite is hiring a Senior IAM Lead to design and implement advanced identity solutions that meet strict security and policy standards. This role sits within the Global Infrastructure team and oversees the full user lifecycle and access governance. A key responsibility is integrating Microsoft Entra IAM with enterprise systems to ensure seamless and secure operations. The IAM Lead will work closely with teams across Infrastructure, Security, HR, and Compliance to balance business needs with regulatory compliance.

Work Arrangement: Hybrid

This role requires the individual to be Flexible across U.S. time zones.

Responsibilities:

• Administer Microsoft Entra and IAM systems to ensure secure and reliable identity lifecycle management across enterprise platforms.
• Implement robust IAM solutions—including SSO, MFA, and identity governance—to enhance access security and user experience.
• Design scalable IAM processes that streamline onboard/offboarding, enforce role-based access, and safeguard privileged accounts.
• Monitor system performance and growth trends to proactively address capacity needs and maintain operational efficiency.
• Lead incident response and root cause analysis to minimize downtime and preserve IAM system integrity.
• Conduct security audits and collaborate with compliance teams to uphold regulatory standards and reduce risk exposure.
• Collaborate with Infrastructure, Security, HR, and vendors to integrate IAM with enterprise systems and accelerate secure provisioning.
• Support modernization initiatives such as cloud migration and automation to improve infrastructure agility and scalability.
• Maintain change management protocols to ensure consistent and compliant infrastructure evolution.
• Perform other duties as assigned to support departmental and company objectives.

Qualifications:

• Bachelor's Degree in Computer Science or equivalent experience.
• 3–5 years of experience in managing IAM and Entra infrastructure.
• Strong proficiency in Identity and Access Management (IAM), with hands-on experience architecting and administering secure identity solutions.
• Demonstrated ability to configure and manage Microsoft Purview for data governance, compliance, and information protection across enterprise environments.
• Minimum 4 years of progressive IT infrastructure experience, including at least 6 years in Microsoft technology support roles.
• Relevant certifications, such as ITIL, Microsoft Identity and Access Administrator (SC-300), CISSP, CISM, or GIAC.
• Strong background in incident tracking, escalation, and resolution within IAM and infrastructure domains.
• In-depth knowledge of infrastructure security and compliance frameworks, ensuring alignment with regulatory and internal standards.
• Exceptional automation skills: Proven ability to design, implement, and optimize IAM workflows using leading automation tools such as Power Automate, Aquera, Better cloud, and Workato, driving efficiency and accuracy in access management processes.
• Outstanding customer service orientation and stakeholder engagement, with a track record of building collaborative relationships across technical and non-technical teams.
• Ability to travel up 10–25% as business needs require.
• Role requires the following physical capacity: Light: up to 20 lbs – occasional lifting or movement of light objects.
• Must be legally authorized to work in Costa Rica; Elite does not provide employment sponsorship for this position.
• Proficiency in English at a C1 level or higher (CEFR), with the ability to communicate effectively in both written and spoken formats.

Benefits:

• PTO
• 2 Elite Mental Health Days per year
• Annual Incentive Plan
• 14 Paid Costa Rica Holidays
• Comprehensive medical, dental, and vision benefits
• Life Insurance
• Employee Assistance Program
• Generous Global Parental Leave
• Calm, free premium subscription
• Employee Discount Program

Please note that we do not offer sponsorship for this position.

Additional Information

At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.

In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.

Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

We are not accepting applications submitted through recruiting agencies.