Project Manager
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com.
The Project Manager will be responsible for visual inspection of all contents projects and working with parties to secure the job. The Project Manager will be the primary point of contact for assigned clients as well as overseeing projects of Project Coordinators. The position will be responsible for ensuring projects deadlines are met, coordinating the logistics of field staff and handling service concerns of assigned clients and those escalated from project coordinators.
Essential Duties and Responsibilities:
- Meet with the customer and define the scope to include size, specifics (number of rooms, appliances), estimated schedule and needed subcontractors (piano, large items, etc.).
- Interface with the customer and adjuster and secure the job by executing contract with customer.
- Visually inspect new jobs and document the contents with photos and video.
- Take digital photos and upload, appropriately described and labeled, in real time; obtain missing required data from homeowner and insurance/mortgage information not obtained on initial call.
- Serve as point of contact for all parties involved to include adjuster, customer, production team, field team and sales.
- Develop first draft of estimate for each claim assigned, including required sketch and scope of work within 12 hours. Estimate to include:
- Emergency services
- On-site contents and structure cleaning (Xactimate estimate already prepared by DR Estimator)
- Phase I – Inventory and Pack Out (Including labor, packing materials, storage, and truck rental)
- Pack Out on site (Including labor and packing materials)
- Loss Inventory (Including disposal fees)
- Phase II – Contents Restoration (Pricing furniture and box cleaning)
- Move to temporary residence or partial move back.
- On-going storage
- Post Construction Cleaning
- Phase III - Pack Back (Including labor, packing materials, and truck rental)
- Contact and coordinate with appropriate subcontractors to ensure the project gets completed to the FRSTeam quality and financial standard.
- Collect the established deductible or deposit amount at the time of the first visit.
- Responsible for communicating with the Production Manager to arrange an Emergency order if needed.
- Responsible for meeting the Field Manager and/or service crew at the job site to introduce them to the Customer and ensuring that Customer knows how to contact the office from this point on.
- Monitor and update jobs daily, ensuring efficient flow through the claims process requirements and production times and accurate documentation of progress/issues
- Manage customer service issues and complaints, documenting actions and resolution
- Audit final documents for accuracy and profitability.
- Provide constant communication with the customer, and adjuster, to update the progress of the job.
- Maintain an on-going establishment of working relationships with adjusters and agents that you meet while performing job responsibilities. Enter those contacts into Chronicle on a regular basis.
- Oversee projects assigned to Project Coordinators.
- Other duties as assigned.
Minimum Qualifications (Knowledge, Skills, And Abilities):
- Minimum education High School graduate or equivalent
- Five (5) years experienced in restoration or related experience;
- Experience with writing estimates in Xactimate strongly preferred;
- Outstanding written and verbal communication skills and a consistently courteous and professional tone of voice at all times.
- Ability to remain calm and professional during tense or stressful situations;
- Excellent organizational skills and strong attention to detail;
- Self-motivated and goal oriented;
- Ability to multitask;
- Capability to work in a fast-paced, team oriented office environment;
- Proficient in Microsoft Office, specifically Excel, Word and PowerPoint.
- Ability to successfully complete a background check and MVR, subject to applicable laws;
- Clean driving record
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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