Director, Account Management

About Engine
At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.

To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel.

More than 17,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.

Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work.

Engine is excited to add a Director of Account Management, Commercial to our Sales Org! The Director of Account Management will oversee a high-performing Commercial Account Management team focused on driving revenue growth, customer retention and satisfaction. As a leader, you’ll use your previous expertise to empower your team to build world-class relationships with our customers and help our customers see the value of the Engine platform. Most importantly, you’ll inspire your team to grow professionally and help shape the next leaders of the Engine organization.

Your Mission:

• Strategic Leadership:

• Develop and execute the account management strategy to achieve product and feature adoption, as well as retention and growth targets

• Align team objectives with Engine goals and adapt strategies to meet market demands.

• Collaborate cross-functionally with Sales, Project Services, Member Support, Product, Talent Acquisition, and Finance to align on priorities, partner on customer needs and opportunities, and deliver increasing value over time to our customers

• Team Management and Development:

• Lead, mentor, and grow a team of Sales Managers and their teams of Account Managers, ensuring professional development and succession planning.

• Establish KPIs and track team performance, addressing underperformance as needed.

• Client Relationship Management:

• Act as an escalation point for strategic accounts, ensuring client satisfaction and issue resolution.

• Revenue Growth and Retention:

• Drive expansion opportunities and product/feature adoption, optimizing revenue across accounts.

• Monitor churn/risk and proactively implement strategies to increase retention.

• Operational Excellence:

• Implement scalable processes for account management to accommodate company growth.

• Leverage data and analytics to forecast performance and inform strategic decisions.

What You’ll Bring to Engine:

• 10+ years in account management or sales with 3+ years in a senior leadership role.

• Proven track record of managing managers as well as ICs and achieving revenue growth in a fast-paced environment.

• Demonstrated ability leading a customer-facing team — strong people management, performance management, coaching, and development experience.

• Experience owning and managing monthly and quarterly team metrics including quota and KPI attainment.

• Previous experience driving strategy, ROI, and value conversations with executive stakeholders.

• Prior experience using Salesforce, and customer engagement tools (Outreach, Salesloft, Gong, Pocus, Attention, etc.).

• Excellent communication skills across mediums and stakeholder groups (employees, execs, customers, prospects). Outstanding listening skills are an absolute must.

• A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment.

• A self-driven, high-energy leader with excellent cross-functional collaboration skills.

The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:

• Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Benefits: Check out our full list at engine.com/culture.
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more.

Ready to Build the Future of Work Travel?
Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.