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Enumerate is hiring an Accounting Manager to serve as a trusted financial expert for Enumerate’s Financial Services clients. This role provides high-level accounting oversight, supports complex financial activities, and advises customers on financial health, budgeting, and long-term planning.   The Accounting Manager must be a strong communicator who can explain technical accounting concepts in simple, accessible language. They will serve as an expert advisor, build long-lasting customer goodwill, and work closely with our internal teams; Relationship Managers, AP, AR, and our BPO partners to ensure a seamless end-to-end customer experience.   This role is ideal for a GL accountant with 5-7 years of experience who thrives in a customer-facing environment and enjoys partnering across teams to deliver high-quality financial outcomes. This role is eligible for remote or hybrid work. If remote, 20% travel to Fort Lauderdale, Florida is expected. Prior experience with HOA accounting is preferred.  Key Responsibilities:   Financial Accounting & Technical Expertise   Oversee BPO partners and staff accountants, ensuring accurate and timely completion of financial statements   Drive process improvements, and identify areas for AI to streamline and standardize operations and enhance accounting efficiency  Maintain expert-level understanding of the relationship between the income statement, balance sheet, and cash flow, using this to advise clients and internal teams.   Analyze financial results and trends to proactively identify risks, opportunities, or anomalies.   Ensure compliance with adherence to GAAP standards  Client Advisory & Customer Experience   Serve as the primary accounting expert and trusted advisor for clients.   Attend HOA board meetings to review association financials and provide guidanance on the impact to budgets and homeowners’ fees  Provide clear, digestible explanations of technical accounting topics to non-technical customer stakeholders.   Support customers with budgeting, long-term financial planning, loan documentation, special assessments, and reserve planning.   Address high-level client financial questions, supporting their ability to make informed business decisions.   Build strong, professional relationships that drive customer confidence and retention.   The person would likely attend annual board meetings virtually to review the associations financials related to budget and impact to homeowners fees.  Cross-Functional Internal Partnership   Partner closely with Relationship Managers to ensure aligned messaging, coordinated communication, and a seamless customer experience.   Collaborate with AP and AR teams to resolve issues, validate transactions, and ensure accurate financial results.   Work with onboarding teams to support smooth client transitions and proper setup of accounting structures.   Act as a point of escalation for AR, AP, Relationship Managers and Staff Accountants, providing recommendations and solutions contributing to long-term process and workflow improvements.   Quality Assurance & Process Consistency   Assist with audit requests, compliance documentation, and financial reporting preparation as needed.   Maintain high standards of accuracy, timeliness, and client service across all deliverables.   Special Projects & Strategic Support   Support customer projects such as loan packages, refinancing, reserve studies, and special assessment calculations.   Participate in internal initiatives aimed at improving tools, workflows, knowledge bases, and client communication templates.   Provide accounting insight for system migrations or process changes impacting Financial Services customers.   Requirements:   5–7 years of progressive general ledger accounting experience.   Strong understanding of GAAP principles and financial statement relationships (I/S, B/S, cash flow).   Experience advising or communicating with non-financial stakeholders.   Proven ability to translate technical accounting into simple, clear explanations.   Strong interpersonal skills, with the ability to build trust and goodwill with clients.   Experience supporting budgets, loans, reserves, or special assessments preferred.   Proficiency with ERP/accounting systems and Microsoft Excel.   Ability to multitask, prioritize, and manage multiple client deadlines.   High attention to detail and a commitment to accuracy and consistency.   Experience in a multi-client, professional services, or outsourced accounting environment is a plus.   About Enumerate  Enumerate is a best-in-class provider of property management software and payments solutions for community associations. We make it easier to run associations by digitizing and optimizing their accounting processes, operational workflows, AR & AP payments, and resident engagement, ultimately reducing administrative tasks by over 75%. With tens of thousands of communities and millions of homes managed, Enumerate is a leader in supporting communities across America.    Enumerate was born from industry veterans joining together to operate under the most comprehensive end-to-end offering in the community association management market. As the only player offering a combination of SaaS, Services and Payments products, we are creating a modern, digitally native experience for both homeowners and property managers and are uniquely positioned for continued growth in a category that is already growing 25-30% YoY.  

We are seeking an Automation Engineer to design and implement scalable workflow automation, enterprise integrations, and AI-enabled operational systems.  The ideal candidate combines strong backend engineering and cloud integration skills with experience building automation workflows across SaaS platforms, communication systems, APIs, and cloud-native infrastructure. This role is ideal for an engineer who enjoys solving operational inefficiencies through intelligent automation, orchestration, and modern AI tooling.  You will be embedded within the Engineering organization, and work closely with Enumerate Financial Services (EFS) business team to automate workflows, integrate enterprise platforms, and improve operational efficiency across customer and financial operations within the EFS organization.  This is a remote role. All contractors must be located in LATAM. Key Responsibilities  Design and implement workflow automation and system integrations across enterprise SaaS platforms and internal systems.  Build cloud-native automation services and event-driven workflows using modern cloud platforms and APIs.  Develop integrations involving communication systems, ticketing platforms, CRM/workflow systems, and operational tools.  Implement secure OAuth-based authentication and enterprise access control models.  Build scalable orchestration services, queue-based processing, retry handling, and monitoring capabilities.  Develop AI-assisted operational workflows including classification, routing, summarization, extraction, and response assistance.  Design and maintain integration APIs, webhooks, and asynchronous processing pipelines.  Collaborate with operations, support, product, and engineering teams to identify automation opportunities and deliver workflow improvements.  Build observability, telemetry, audit logging, and operational reporting capabilities.  Ensure automation solutions meet security, compliance, governance, and reliability standards.  Leverage modern AI development tools (CursorAI, GitHub Copilot, ChatGPT, etc.) to improve engineering productivity and delivery speed.  Work closely with the technology team to ensure architectural and design alignment with Enumerate’s technology strategy.  Project Deliverables  Production-ready automation services and integration workflows.  Secure cloud-hosted APIs and orchestration services.  Event-driven processing pipelines and workflow automation systems.  Technical documentation, architecture diagrams  Reusable integration frameworks and automation components.  Required Qualifications  Proven experience building automation workflows, backend integrations, or orchestration services in cloud-native environments.  Strong experience with REST APIs, webhooks, OAuth, and event-driven architectures.  Experience with cloud platforms and services such as Azure, AWS, or GCP.  Strong integration engineering experience across SaaS platforms and enterprise applications.  Familiarity with AI-assisted workflows and LLM-enabled operational systems.  Experience implementing retry patterns, error handling, and resilient distributed systems.  Strong problem-solving, debugging, and analytical skills.  Ability to work independently in a fast-moving remote environment.  Preferred Qualifications  Experience integrating platforms such as Microsoft 365, Zendesk, Salesforce, ServiceNow, HubSpot, Jira, Asana, or similar SaaS systems.  Experience with workflow automation and orchestration platforms.  Familiarity with AI-powered automation, intelligent document processing, or conversational AI systems.  Experience with operational analytics and business process automation.  Experience in Fintech, payments, financial operations, professional services, or customer operations environments.  Preferred Candidate Profile  Based in Brazil or LATAM nearshore region with strong English communication skills.  Comfortable collaborating with distributed U.S.-based teams.  Highly execution-oriented and comfortable operating in ambiguous, fast-changing environments.  Strong systems-thinking mindset with the ability to balance automation, reliability, maintainability, and operational simplicity.  Passionate about AI-forward workflow automation and operational transformation.  Engagement Terms  This role will be engaged under a Contractor of Record arrangement and structured as project-based work. The Automation Engineer will work remotely while collaborating closely with Enumerate’s distributed teams. Scope, deliverables, and timelines will be defined for each project engagement.  About Enumerate  Enumerate is a best-in-class provider of property management software and payments solutions for community associations. We help customers modernize accounting operations, operational workflows, AR & AP payments, and customer engagement through automation, AI, and scalable software systems.  This role will support Enumerate Financial Services (EFS), the professional services and operations division focused on delivering high-quality financial operations, payment servicing, and customer support solutions to community association customers. EFS combines operational expertise with modern technology and AI-enabled workflows to improve efficiency, scalability, service quality, and customer outcomes.  As part of our AI-forward operational transformation initiatives, we are investing in workflow automation, intelligent operations tooling, and enterprise integrations across customer operations, finance, and servicing functions.   

Enumerate is hiring a Relationship Manager to serve as a trusted advisor and partner for our clients. This role is responsible for managing client requests and providing timely and results-based customer service. The Relationship Manager acts as a liaison between our clients and our internal teams, including Accounts Payable, Accounts Receivable, Operations, and Support. This role is responsible for the project management of client requests to ensure transparent communication and a timely resolution. Candidates for this role must be located in the United States and able to work EST or CST time zones. This role can be hybrid or remote. If remote, this role requires travel every other month to Fort Lauderdale, Florida. Key Responsibilities: Be the voice of the customer and navigate internal processes with stakeholders from various teams. Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations Assist with challenging customer requests or issue escalations as needed. Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system. Assess customer needs and communicate feedback to peers and leadership Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service Requirements: 2+ years of experience in Customer Success or Account Management Strong customer service and project management skills Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment. Prior experience using Asana or other project management tools is a plus A background in accounting, bookkeeping or community association management is a plus