IT Engineer

About Ethos

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. 

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone. 

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! 

About the role 

We’re looking for someone with a strong IT Engineering background, a passion for deploying new technologies and interest in helping their fellow colleagues. The role will consist of complex engineering opportunities and providing technical assistance to our users. The ideal candidate is comfortable with a startup environment, and see’s both the benefits of agility and the opportunities for creating predictable outcomes/defining standard processes. While seeing and understanding the big picture, the ideal candidate is also focused on crossing t’s and dotting i’s, new technologies or processes are not a threat, but an opportunity to learn something new!

Duties and Responsibilities:

• Manage our fleet of Windows devices using Microsoft Intune
• Deploy and manage applications and software updates
• Develop and implement Windows OS best practices
• Develop and implement change management strategies that maximizes employee productivity and reduces downtime
• Troubleshoot and resolve system issues
• Solve challenging technical problems and identify opportunities for automation
• Collaborate with Security teams to improve Ethos’ security posture
• Develop and document processes to improve efficiency, security and user experience
• Investigate and resolve laptop and office infrastructure issues affecting our users 
• Support office infrastructure to ensure optimal performance
• Assist with on-boarding new employees
• Coordinate with vendors as needed

Qualifications and Skills:

• 5-7 years managing Windows OS in a corporate environment 
• 5+ years experience with Microsoft Azure and Intune
• Understanding of and practice implementing ITIL Change Management 
• Experience in supporting IdPs solutions, like Okta 
• Experience in supporting common office infrastructure like printers, conference rooms and wireless APs
• Ability to automate tasks by creating and updating complex scripts 
• Eagerness to help others and explain technical concepts to those who are less technical
• Excellent oral and written communication skills
• Knowledge of system security techniques is a bonus
• Prior experience with Infrastructure as-a-service is a bonus

#LI-Hybrid

#LI-JS4

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.