Job Application for Bot Quality Specialist at Ethos Life

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About Ethos

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone.

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!

About the Role
We are looking for a Bot Automation Tester to ensure the quality, accuracy, and effectiveness of our automated customer interactions. This role will be responsible for testing and optimizing automated experiences, including self-service flows, AI-powered chatbots, and automated email communications.
The ideal candidate is detail-oriented, passionate about customer experience, and skilled in testing conversational interfaces and automation platforms to deliver a flawless experience to users.

Key Responsibilities

Test and validate chatbot and automation workflows to ensure they function as intended across platforms
Identify, document, and track bugs, inconsistencies, or user experience issues in automated interactions
Collaborate with product, engineering, and CX teams to improve bot flows and resolve issues
Conduct regression testing after updates or bot improvements to ensure no disruptions
Analyze conversation logs and user feedback to identify failure points or optimization opportunities
Develop and maintain test cases, test plans, and testing documentation for automation projects
Monitor bot performance metrics and recommend improvements to enhance customer satisfaction

Qualifications

2+ years of experience in testing automation, chatbots, conversational AI, or similar customer-facing technologies
Experience with chatbot testing tools, automation platforms, or scripting for automated testing
Strong analytical skills with a meticulous attention to detail
Familiarity with customer experience and usability testing principles
Excellent communication and collaboration skills
Ability to work cross-functionally with product, engineering, and customer experience teams

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Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

Bot Quality Specialist

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