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Operations Account Manager

Remote US

About Ethos

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. 

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone. 

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! 

About the Role

We're looking for an Operations Account Manager to engage and help manage backoffice operations for our strategic distribution partners. You will be the operational face of Ethos to our external distribution partners working closely with our sales, product, marketing and operations teams to own the end to end customer success and drive the business forward.

This is a great role for someone who is passionate about blending operational expertise with B2B customer facing account management. We are looking for someone who is driven, communicative, detail and  process-oriented, and always willing to go the extra mile to ensure our customers find success with Ethos’ technology.

It is also a chance to be an early contributor on an initiative that's core to the company's future growth plans with plenty of room to grow. If you enjoy working in a fast-paced, dynamic, results-oriented, mission-driven environment - get in touch!

Duties & Responsibilities:

  • Own full lifecycle account management for SMB through enterprise B2B partners. Sit between our internal operations teams and the external operations teams of partners we work with to translate requirements and ensure success.
  • Lead operational onboarding with partner’s operational teams. Clearly communicate, train and support partners through the account creation stage consisting of back-office details from payment terms to licensing to bulk account creation.
  • Partner with our strategic account managers to grow the business of each partner. They will own the relationship with partner sales teams while you will own the relationship with partner operations teams. Together you will be the face of Ethos and ensure customer success and growth on Ethos.
  • Problem solve operational challenges. Translate the unique operational challenges of each new partner into a strategy for customer success. Be the voice of these partner’s operational needs internally, working with product and technology teams to help scope and prioritize new solutions.
  • Be an expert in Ethos own back-office operations. You will work extremely closely with this team and must be able to clearly explain their processes, SLAs, exception routing to external partners to avoid confusion and resolve outlier cases.
  • Help define our account management strategy, cadences and processes to scale. This is a new team and you will play a major part in shaping its direction for the future.

Qualifications & Skills:

  • Excellent internal and external communication skills. Able to translate messy internal process into clear external expectations.
  • Experience in external facing enterprise account management / onboarding / customer success roles. Preferred experience from either insurance or tech industries, but not necessary
  • Process oriented with strong attention to detail. Experience building back-end processes, tracking, systems to support account management at scale.
  • Desire to please customers and do whatever-it-takes approach to ensuring success. No job is too big or too small.
  • Ability to work through ambiguity and in a hyper-growth sales environment
  • Consistent track record of meeting and exceeding goals
  • Strong interpersonal skills, with the ability to identify and provide comprehensive solutions for varying partner needs
  • Self-starter attitude with a bias for impact and ability to thrive in a fast-paced, autonomous team environment
  • Impatient driver - loves to move things forward and get the job done
  • Prior experience in life insurance is a plus, but not required
  • Tech stacks: Slack, Google Sheets/Docs/Slides, Microsoft Office, etc. 

#LI-Remote
#LI-AB1

The US national base salary range for this full-time position is $71,000 - $116,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits. 

You can find further details of our US benefits at https://www.ethoslife.com/careers/

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

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