Head of Operations, DE

About Eucalyptus

We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care.

Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians.

Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.
• Scaled to over 100,000 monthly active patients across our weight-management program.
• Grew the UK patient base from 4,000 to ~40,000 and received selective NICE endorsement to provide services to the NHS.
• Tailored our offering to over 5,000 patients in Germany and Japan

About the role (What you'll be doing)

We’re looking for a high-calibre Head of Operations (f/m/d) to lead and scale our operational footprint across Germany. This is a hands-on, strategic leadership role that sits at the very heart of Eucalyptus Germany.

You will be the operational right-hand to the General Manager and play a pivotal role in building our systems, processes and culture from the ground up. That means making fast decisions, building high-performance teams, and designing operational capabilities that allow us to scale without compromising on quality, safety, or care.

This is an opportunity for someone who thrives in complexity, leads with clarity, and delivers through others.

You’ll own and drive all critical operational pillars across the German business:

Patient Operations:

• Orchestrate a seamless, empathetic and efficient experience across every patient touchpoint – from sign-up through to medication management
• Champion the voice of the patient across teams, driving frictionless journeys and continuously improving satisfaction metrics

Clinical Operations:

• Ensure every patient can access safe, compliant, and timely prescription care
• Lead continuous optimisation of clinical systems, protocols and audits to enhance patient safety and clinical outcomes

Supply Chain Operations:

• Guarantee timely, accurate prescription dispensing and delivery at scale
• Partner closely with local and global teams on procurement strategy, including the introduction of generic medications and new partners as the GLP-1 landscape evolves

Business Operations:

• Be the systems architect behind day-to-day operations across HR, Finance, Legal and Commercial
• Build workflows, reporting and tools that drive clarity, accountability, and alignment on KPIs across the business

Leadership Operations:

• Coordinate strategy planning, OKRs, and leadership cadences that drive performance and focus
• Recruit, develop and support Germany’s next generation of high-impact leaders

In addition, you will:

• Be responsible for ensuring we are delivering seamlessly against all agreed SLAs and metrics across all of the capabilities you are responsible for
• Drive focus, accountability and motivation across the team through rituals, reporting & stakeholder updates
• Need to both be an effective leader for your direct reports, as well as a coach for the rest of the leadership team, supporting your peers in their development and lifting their sails in the process
• You will set the ambition for improvement through process optimisation, and increasing the deployment of AI enabled service delivery to improve quality and timeliness while reducing cost of our operational capabilities

About you (Who you are)

Skills and experience:

• 5-8 years of experience across high-growth environments and top-tier strategy experience (e.g., McKinsey, BCG, Bain or a leading investment bank)
• Proven experience scaling teams and operations – ideally in a consumer-facing, regulated or tech-enabled health environment
• Fluency in German and English (written and spoken) is a must
• Builder of teams: You’ve built and scaled high-performance teams, from hiring and onboarding to performance management and leadership development
• Creative problem-solver: You’re energised by complexity, able to break down ambiguous problems into clear priorities, and design scalable solutions
• Data-driven operator: You know what metrics matter, how to interpret them, and how to build systems that hold others accountable to the numbers
• World-class communicator: You’re clear, direct and adaptable – from a team stand-up to an investor board meeting
• Execution-first mindset: You don’t just make plans. You lead from the front and get things done. Fast.

Behaviours and attitudes:

• You act like an owner: You take full responsibility for your domain and expect others to do the same. You bring energy, initiative and humility to every interaction.
• You scale through others: You know how to empower a team. You set high standards, support people in achieving them, and take pride in developing future leaders.
• You’re relentlessly ambitious: You get a thrill from setting bold goals, pushing boundaries, and unlocking new potential for the business and your team.
• You have a bias for action: You’re fast, focused and not afraid to make decisions. You solve problems before they escalate and move from idea to impact, quickly.
• You stay calm in the chaos: Startups are messy – you’re the steady hand in the storm who brings order, clarity and confidence.
• You crave curiosity: You dig beneath the surface of problems, ask the right questions, and seek to deeply understand the system before building the solution.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software) across men’s health and well-being, fertility, and skincare. **Compound, focused on longevity and preventive health, complements this ecosystem and extends our mission to make good health last a lifetime.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Germany

• Be an owner – Equity for everyone means you share in our success.
• Shape your career – Access annual learning budgets and three days of professional development leave, peer shadowing, and global knowledge-sharing culture.
• Support at every stage – Enjoy 25 days of annual leave, wellness allowance, and 3 weeks of work-from-anywhere per year.
• Work where well-being matters – Enjoy hybrid work focused on impact, an energising office, and regular socials.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.